Remote Mortgage Insurance Support Specialist

Emapta; Philippines; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive salary package

Night differential pay

Permanent Work From Home

Fixed weekends off

Salary Advance Program

Unlimited upskilling

Free access to office gyms

Exclusive lifestyle perks

20 annual leaves

Job summary

RemoteFetch is seeking an Insurance Ordering Specialist to support clients in the financial services sector from the comfort of your home. You will handle mortgage-related inquiries, ensuring accuracy and empathy while delivering exceptional customer service.

The role offers a full-time night shift with weekends off, and comes with exciting perks like Day 1 HMO coverage, unlimited upskilling, and a supportive work environment. Candidates should have at least 3 years of relevant experience and excellent communication skills.

Qualifications

• At least 3 years of relevant experience.
• Strong problem-solving abilities with a focus on delivering solutions.
• Empathy and professionalism in customer interactions.

Responsibilities

• Respond promptly to inbound customer inquiries via phone, email, and chat.
• Assist clients with questions about accounts and payments.
• Document all customer interactions clearly in CRM systems.

Skills

Excellent verbal and written communication skills in English

Problem-solving abilities

Customer-focused mindset

Comfortable using CRM systems

Ability to multitask

Job description

RemoteFetch is seeking an Insurance Ordering Specialist to support clients in the financial services sector from the comfort of your home. You will handle mortgage-related inquiries, ensuring accuracy and empathy while delivering exceptional customer service.

The role offers a full-time night shift with weekends off, and comes with exciting perks like Day 1 HMO coverage, unlimited upskilling, and a supportive work environment. Candidates should have at least 3 years of relevant experience and excellent communication skills.