IT Helpdesk Officer (Remote and Nightshift)

Thrivemodal; Manila; Remote; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Remote work

Mentorship program

Equipment provided

Job summary

Thrivemodal is seeking an IT Operations professional to ensure our tech stack runs smoothly and scales with growth. This role focuses on onboarding, access control, vendor coordination, and liaising with outsourced IT and web development partners.

The ideal candidate is a tech-savvy problem solver who can prioritize, communicate clearly, and manage multiple projects without needing to code, while safeguarding data and maintaining security best practices.

Qualifications

• Experience managing IT operations for growth
• Experience working with US clients
• Familiar with Microsoft 365, cloud tools and account management
• Experience onboarding and offboarding employees and temp workers
• Knowledge of security training and phishing defense
• Experience provisioning hardware and vendor accounts

Responsibilities

• Oversee onboarding and offboarding for all software systems (Microsoft 365, PMS, communication, and project tools).
• Coordinate with external IT support providers to resolve technical issues efficiently.
• Manage relationships with web development vendors, ensuring website and integrations run smoothly.
• Maintain an organized record of accounts, permissions, and security best practices.
• Identify and implement scalable improvements in processes and tech tools as the company expands.
• Serve as the bridge between operations and outsourced tech resources to keep projects on track.

Skills

IT Operations

US client experience

Vendor coordination

Security training

Communication

Project management

Tools

Microsoft 365

RingCentral

Fortinet

VOIP setup

Cloud tools

Job description

This role ensures our tech stack runs smoothly and scales with our growth. This also handles system access, employee onboarding, vendor management, and coordination with outsourced IT and web development partners.

Its ideal for a tech-savvy problem solver who can prioritize, communicate clearly, and manage multiple projects without needing to code.

Responsibilities:

• Oversee onboarding and offboarding for all software systems (Microsoft 365, PMS, communication, and project tools).
• Coordinate with external IT support providers (e.g., Electric.ai) to resolve technical issues efficiently.
• Manage relationships with web development vendors, ensuring website and integrations run smoothly.
• Maintain an organized record of accounts, permissions, and security best practices.
• Identify and implement scalable improvements in processes and tech tools as the company expands.
• Serve as the bridge between operations and outsourced tech resources to keep projects on track.

Qualifications:

• With at least 5 years of experience with IT Operations.
• Must have experience working with US client prior.
• Strong familiarity with Microsoft 365, cloud-based tools, and account management.
• Prior experience in onboarding and offboarding employees and temp workers, keeping our systems and data safe.
• Strong knowledge in company training around security, phishing, other operational items.
• Familiar with ordering, provisioning, and tracking employee hardware (laptops, phones, tablets). Knows where and how to get good pricing and accounts.
• Familiarity with RingCentral and VOIP for setup and provisioning.
• Familiarity with Fortinet/Firewalls and general networking for our offices.

What's in it for you?

• Equipment provided.
• Remote work with small to mid-sized accounting clients in various industries.
• Mentorship program supporting career advancement and professional development.