Remote IT Support Specialist — 100% Work-From-Home

Hyremote LLC

Manila

Remote

PHP 201,000 - 357,000

Full time

9 hours ago

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Benefits offered by this job

Weekly payments

Remote work

Full-time

Job summary

Hyremote LLC is seeking an entry-level IT frontline support specialist to help users resolve everyday technical issues and manage support requests. The role offers full-time, remote work and weekly salary payments, with opportunities to grow technical knowledge.

You will work with the FAST Team, use Microsoft 365 and Active Directory, and escalate more complex problems to senior staff. Strong communication and organizational skills are essential for handling multiple tickets and maintaining

Qualifications

Familiarity with common IT support tasks and Microsoft 365.
Basic knowledge of Active Directory and user accounts.
Ability to identify issues, troubleshoot, and escalate when needed.
Strong organizational and detail-oriented approach.
Comfortable learning new tools and clear communicator.
Experience in IT-related roles is a plus.
Printer troubleshooting experience is a plus.

Responsibilities

Provide everyday IT support, including user management, password resets, printer troubleshooting, and common technical issues.
Manage incoming help desk tickets through phone and chat support, providing basic troubleshooting and escalating complex issues when needed.
Use Active Directory and Microsoft 365 to manage user accounts, access permissions, and account-related requests.
Troubleshoot common software, hardware, and connectivity issues, seeking guidance from senior team members when necessary.
Collaborate with the FAST Team and technical leadership to ensure support requests are resolved efficiently.