Night-Shift Remote IT Helpdesk Pro

On Spot Global Corporation; Angeles; Remote; PHP 334,800 - 446,400; Full time

Job summary

A dynamic startup in outsourcing solutions is seeking an IT Helpdesk Support to deliver exceptional remote technical support to clients. The ideal candidate will have strong communication skills and a customer-first mindset, along with at least 2 years of IT support experience in a remote environment. This role includes troubleshooting technical issues, assisting with configurations, and providing training to end users. Join a fast-paced environment where innovation and problem-solving are key.

Qualifications

• Minimum 2 years of IT support experience, preferably in a remote environment.
• Knowledge of basic networking, troubleshooting, and software support.
• Strong written and verbal communication skills for email, chat, and phone support.

Responsibilities

• Provide remote technical support to end-users via phone, email, and remote desktop tools.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Document and track all support tickets in the ticketing system.

Skills

Strong communication skills

Problem-solving abilities

Customer-first mindset

Education

Bachelor's degree in Information Technology

Tools

TeamViewer

AnyDesk

Job description

A dynamic startup in outsourcing solutions is seeking an IT Helpdesk Support to deliver exceptional remote technical support to clients. The ideal candidate will have strong communication skills and a customer-first mindset, along with at least 2 years of IT support experience in a remote environment. This role includes troubleshooting technical issues, assisting with configurations, and providing training to end users. Join a fast-paced environment where innovation and problem-solving are key.