Remote Inbound Customer Support Specialist

MCI; San Fernando; Hybrid; PHP 290,000 - 424,000; Full time

Benefits offered by this job

HMO coverage (dependent)

Dental coverage

Free meal during training

Career growth opportunities

Rice, clothing, laundry allowances

Performance bonuses

Shuttle services

Company retreats and events

Job summary

MCI is a fast-growing tech-enabled BPO and CX solutions provider with a global footprint, delivering customer support for diverse industries. We seek enthusiastic, service-driven Customer Support Agents to engage customers nationwide, resolve issues, and promote products while maintaining a best-in-class customer experience.

Join a team that handles hundreds of interactions weekly, emphasizing energy, positivity, and a team-first mindset.

Qualifications

• Must be 18+ years old with a high school diploma or equivalent
• Excellent written and verbal communication skills
• Ability to type 20+ words per minute accurately
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with the Windows operating system
• Reliable and punctual with strong organizational skills
• Strong ability to troubleshoot, resolve conflicts, and problem solve
• Customer service oriented: empathetic, patient, responsive, and conscientious
• Ability to multi-task, self‑manage, and stay focused in a fast‑paced environment
• Strong team orientation with excellent interpersonal skills

Responsibilities

• Handle inbound and outbound customer interactions in a courteous and professional manner
• Deliver first‑call resolution through problem solving and effective call handling
• Research systems and coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in company systems
• Follow all required scripts, policies, and procedures while ensuring customer satisfaction
• Utilize training and knowledge base resources to answer questions accurately
• Escalate unresolved or complex issues to the appropriate teams as necessary
• Protect customer confidentiality and handle sensitive information responsibly
• Stay current by attending training sessions and reviewing updates to program knowledge, systems, and processes
• Consistently meet attendance and work schedule requirements

Skills

Excellent communication

Typing 20+ wpm

MS Office

Windows familiarity

Problem solving

Team oriented

Empathetic & patient

Education

High school diploma or equivalent

Job description

MCI is a fast-growing tech-enabled BPO and CX solutions provider with a global footprint, delivering customer support for diverse industries. We seek enthusiastic, service-driven Customer Support Agents to engage customers nationwide, resolve issues, and promote products while maintaining a best-in-class customer experience.

Join a team that handles hundreds of interactions weekly, emphasizing energy, positivity, and a team-first mindset.