Hybrid Contact Center Agent – Inbound/Outbound

MCI; San Fernando; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth

Rice/clothing/laundry allowances

Performance bonuses

Employee shuttle services

Company retreats and off-site events

In-house rewards and recognition

Growth and promotion opportunities

Job summary

MCI is a fast-growing, tech-enabled BPO offering CX, BPO, and XaaS across industries. This role recruits contact center agents to support inbound/outbound customer service and upsell opportunities for multiple clients. Candidates without prior call center experience are welcome; on-the-job learning and reliability are valued.

This is a full-time, on-site position with varying site schedules. We emphasize growth, customer focus, and professional development, with a path to advancement across

Qualifications

• All positive and driven applicants are encouraged to apply.
• Ideal candidates are motivated, dedicated and customer-focused.
• Experience in call centers not required; willing to learn on the job.

Responsibilities

• Support customers, handle requests, provide solutions.
• Thoroughly learn clients' products and services.
• Maintain existing relationships with professionalism.
• Utilize new systems for accurate account management.
• Escalate customer dissatisfaction when necessary.
• Resolve issues empathetically within the first interaction.

Skills

Communication skills

Typing speed 20+ wpm

Microsoft Office

Windows OS

Reliability

Conflict resolution

Problem solving

Customer service

Multitasking

Team orientation

Adaptability

Customer interaction

Education

High school diploma or equivalent

Job description

MCI is a fast-growing, tech-enabled BPO offering CX, BPO, and XaaS across industries. This role recruits contact center agents to support inbound/outbound customer service and upsell opportunities for multiple clients. Candidates without prior call center experience are welcome; on-the-job learning and reliability are valued.

This is a full-time, on-site position with varying site schedules. We emphasize growth, customer focus, and professional development, with a path to advancement across