Remote Hospitality Support Coach (EN/ES/PT)

Third-Party Job Posts; Philippines; Remote; PHP 1,236,000 - 2,198,000; Full time

Benefits offered by this job

Remote-first culture

Wellness Fridays

Parental leave

Home office stipend

Professional development

Job summary

Cloudbeds is a fully remote hospitality software company seeking a Customer Support professional. You will assist hotel properties worldwide in English and Spanish and/or Portuguese, resolve inquiries, and troubleshoot issues using various media.

The role emphasizes empathy, proactive learning, and clear product delivery communication. The position welcomes candidates with hospitality background, strong communication, and the ability to multitask in a fast-paced, remote environment.

Qualifications

• 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager or similar roles.
• Native or Fluent in English
• Native or fluent Spanish and/or Portuguese is a plus
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Great levels of learning agility
• Compatible graduation course or more than 2 years of proven experience in the area
• Skill with computers and systems

Responsibilities

• Assist and support our existing customers daily in the use of our software in English and Spanish and/or Portuguese
• Resolve customers' complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues when necessary
• Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software
• Gather customers' feedback and requirements for future releases of the software
• Use training materials to keep up-to-date with the latest system's updates
• Help create new tutorials as needed by contributing content to the database of support articles
• Attend company-wide online training sessions
• Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to clients
• Able to lead to multiple personality types
• Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
• Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• The ability to multitask and cope with change, in a fast-paced working environment

Skills

Excellent communication

Emotional intelligence

Problem solving

Learning agility

Multitasking

Team player

Customer service

Hospitality experience

Job description

Cloudbeds is a fully remote hospitality software company seeking a Customer Support professional. You will assist hotel properties worldwide in English and Spanish and/or Portuguese, resolve inquiries, and troubleshoot issues using various media.

The role emphasizes empathy, proactive learning, and clear product delivery communication. The position welcomes candidates with hospitality background, strong communication, and the ability to multitask in a fast-paced, remote environment.