Remote Onboarding Coach - Hospitality SaaS

Third-Party Job Posts; Philippines; On-site; PHP 781,000 - 1,228,000; Full time

Benefits offered by this job

Home office stipend

Fully Paid Parental Leave

Monthly Wellness Fridays

Remote First

Job summary

Cloudbeds is hiring an Onboarding Coach to support hospitality clients remotely from the Philippines. You will train clients on the Cloudbeds system, tailor setup to their business, and ensure confidence in using the platform by onboarding thoroughly.

Join a remote-first global team delivering exceptional onboarding, frontline support, and ongoing client success while collaborating with Sales and product teams. Fluency in English and a passion for hospitality are essential.

Qualifications

• Bring over 3 years of 5-star hospitality experience in Front Desk or Revenue Manager roles within a leading hotel brand, or at least 3 years of relevant SaaS customer-facing experience.
• Fluency in English (spoken and written).
• Knowledge of Spanish is a plus.
• Project Management certification is a plus.

Responsibilities

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds' products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

Skills

Client onboarding

Customer support

Relationship building

Sales collaboration

Product knowledge

Salesforce

Tools

Salesforce

Job description

Cloudbeds is hiring an Onboarding Coach to support hospitality clients remotely from the Philippines. You will train clients on the Cloudbeds system, tailor setup to their business, and ensure confidence in using the platform by onboarding thoroughly.

Join a remote-first global team delivering exceptional onboarding, frontline support, and ongoing client success while collaborating with Sales and product teams. Fluency in English and a passion for hospitality are essential.