Remote Hospitality Support Coach | Elevate Hoteliers

Cloudbeds; Philippines; Remote; PHP 3,438,000 - 4,813,000; Full time

Benefits offered by this job

Remote work

PTO per local law

Wellness Fridays

Parental Leave

Home office stipend

Cloudbeds University

Job summary

Cloudbeds is seeking a Customer Support Coach to be the voice for hotel partners, resolving inquiries across channels and improving software adoption. You will contribute to training materials, stay ahead of system updates, and help shape the user experience for a global hospitality platform.

Join a fully remote, globally distributed team that values learning, collaboration, and customer-centric excellence.

Qualifications

• 1+ years of hospitality experience in hotels/hostels/BNBs or similar.
• Fluency in English and Spanish; Portuguese is a plus.
• Excellent communication, problem-solving and learning agility.
• Compatible graduation course or >2 years of experience in the area.

Responsibilities

• Assist and support existing customers daily in using the software.
• Resolve inquiries via phone, email, chat or other media.
• Troubleshoot and make outbound calls for escalated issues.
• Foster strong customer relationships to drive loyalty and adoption.
• Gather customer feedback for future releases.
• Use training materials and attend online sessions to stay updated.

Skills

Hospitality experience

English

Spanish

Portuguese

Communication skills

Problem-solving

Learning agility

Computer literacy

Education

Higher education or equivalent experience

Job description

Cloudbeds is seeking a Customer Support Coach to be the voice for hotel partners, resolving inquiries across channels and improving software adoption. You will contribute to training materials, stay ahead of system updates, and help shape the user experience for a global hospitality platform.

Join a fully remote, globally distributed team that values learning, collaboration, and customer-centric excellence.