Remote Hospitality Onboarding Coach

Cloudbeds; Philippines; On-site; PHP 2,447,980 - 3,671,970; Full time

Benefits offered by this job

PTO in accordance with local labor requirements

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Professional development courses

Job summary

Cloudbeds is looking for an Onboarding Coach to enhance client experience and integration of our software in the Philippines. This role involves client training, support, and relationship building to ensure the successful onboarding of new users. Candidates should have over 3 years of customer-facing experience, preferably in hospitality or SaaS, and must be fluent in English, with Spanish as a plus. This position is remote, offering flexibility in working hours and a focus on customer satisfaction.

Qualifications

• Over 3 years of 5-star hospitality experience or relevant SaaS experience.
• Fluency in English; knowledge of Spanish is a plus.
• Ability to manage multiple projects effectively.

Responsibilities

• Train clients on the system to fit their hospitality needs.
• Resolve customer inquiries and escalate issues as needed.
• Build strong client relationships to encourage loyalty.

Skills

Client onboarding

Customer support

Communication

Troubleshooting

Organizational skills

Hospitality experience

SaaS industry understanding

Project management

Tools

Salesforce

Job description

Cloudbeds is looking for an Onboarding Coach to enhance client experience and integration of our software in the Philippines. This role involves client training, support, and relationship building to ensure the successful onboarding of new users. Candidates should have over 3 years of customer-facing experience, preferably in hospitality or SaaS, and must be fluent in English, with Spanish as a plus. This position is remote, offering flexibility in working hours and a focus on customer satisfaction.