Remote Customer Support Coach - Elevate Hospitality

Jobless; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Remote First

Remote Always

PTO in line with local laws

Monthly Wellness Fridays

Fully Paid Parental Leave

Home office stipend

Cloudbeds University courses

Professional development and manager/​

Knowledge transfer programs

Job summary

Cloudbeds is a fully remote company transforming hospitality with a global support team handling live chat, email, and phone inquiries. We seek a Customer Support Coach to advocate for customers, resolve questions, and share feedback to shape our platform.

You’ll contribute to training materials and stay ahead of system updates within a diverse, collaborative team. You will join a 60+ strong worldwide customer support group, embracing continuous learning and innovation while helping hotels and

Qualifications

• 1+ year of hospitality experience (hotels/hostels/BNBs) with frontline roles.
• Native or fluent in English.
• Excellent communication and a positive attitude.
• Strong problem-solving skills and emotional intelligence.
• High learning agility and adaptability.
• Experience with computers and hotel systems.
• Excellent internet/wifi connection.

Responsibilities

• Assist and support our existing customers daily in the use of our software.
• Resolve customers' inquiries via phone, email, chat, or other channels.
• Troubleshoot and make outbound calls for escalated issues.
• Foster strong customer relationships to drive loyalty and adoption.
• Gather customer feedback for future releases and improvements.
• Keep up-to-date with product updates through training materials and sessions.

Skills

Hospitality experience

English fluency

Communication skills

Problem-solving

Learning agility

Computer/system literacy

Stable internet

Education

Hospitality-related degree or equivalent experience

Tools

CRM systems

Job description

Cloudbeds is a fully remote company transforming hospitality with a global support team handling live chat, email, and phone inquiries. We seek a Customer Support Coach to advocate for customers, resolve questions, and share feedback to shape our platform.

You’ll contribute to training materials and stay ahead of system updates within a diverse, collaborative team. You will join a 60+ strong worldwide customer support group, embracing continuous learning and innovation while helping hotels and