Remote Onboarding & CS Specialist for Short-Term Rentals

Hostify; Philippines; Remote; PHP 1,845,018 - 3,075,031; Full time

Benefits offered by this job

Competitive salary

Access to co‑working spaces

Thorough onboarding and ongoing training

Job summary

Hostify, a fast-growing SaaS platform for vacation rental management based in the Philippines, is seeking an Onboarding and Customer Success Specialist. In this role, you will lead clients through the onboarding process, ensuring they achieve full platform adoption and success. You must have experience in client onboarding, preferably in the short-term rental industry, and fluency in English is essential.

This position offers a competitive salary with growth potential, primarily remote work, and comprehensive training to ensure your success.

Qualifications

• Proven experience in client onboarding or customer success in tech or travel.
• Direct experience in the short-term rental industry is required.
• Fluent in English (written and spoken).

Responsibilities

• Lead new clients through end-to-end onboarding.
• Use internal tools to manage client migrations efficiently.
• Deliver training sessions for clients.
• Act as the primary point of contact for onboarding clients.
• Track onboarding metrics and client feedback.

Skills

Client onboarding

Customer success

Technical literacy

Strong communication

Problem-solving

Job description

Hostify, a fast-growing SaaS platform for vacation rental management based in the Philippines, is seeking an Onboarding and Customer Success Specialist. In this role, you will lead clients through the onboarding process, ensuring they achieve full platform adoption and success. You must have experience in client onboarding, preferably in the short-term rental industry, and fluency in English is essential.

This position offers a competitive salary with growth potential, primarily remote work, and comprehensive training to ensure your success.