Remote Account Manager — Hospitality Growth & Success

Cloudbeds; Philippines; On-site; PHP 3,690,037 - 4,920,049; Full time

Benefits offered by this job

Remote First, Remote Always

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Job summary

Cloudbeds is seeking an Account Manager to join our Customer Success team in the Philippines. As an AM, you will manage a significant customer portfolio and foster strong relationships, aiming for net dollar retention and identifying upsell opportunities. We value individuals who thrive in a remote, fast-paced environment and possess excellent communication skills.

Your role will include guiding clients in achieving their success outcomes and analyzing customer data to enhance service effectiveness. Join us to work alongside innovative professionals to transform hospitality through AI-powered solutions.

Responsibilities

• Manage a portfolio of customers and build strong relationships.
• Identify upsell opportunities and minimize customer churn.
• Guide clients through their customer journey.
• Analyze customer data to improve engagement.
• Handle customer escalations related to Cloudbeds software.

Skills

Exceptional ability to communicate and foster positive business relationships

Excellent listening, negotiation, and presentation skills

Proven ability to manage multiple projects

Natural relationship builder with integrity

Deep understanding of customer concerns

Experience managing accounts in the hospitality market

Education

Bachelor's degree or equivalent experience

Job description

Cloudbeds is seeking an Account Manager to join our Customer Success team in the Philippines. As an AM, you will manage a significant customer portfolio and foster strong relationships, aiming for net dollar retention and identifying upsell opportunities. We value individuals who thrive in a remote, fast-paced environment and possess excellent communication skills.

Your role will include guiding clients in achieving their success outcomes and analyzing customer data to enhance service effectiveness. Join us to work alongside innovative professionals to transform hospitality through AI-powered solutions.