Remote Homeowner Experience & Operations Coordinator

Extenteam Client Roles; Philippines; On-site; PHP 334,800 - 669,600; Full time

Benefits offered by this job

Remote work

Paid time off

HMO coverage

Competitive salary

Job summary

Extenteam Client Roles is seeking a Homeowner Experience & Business Operations Coordinator in the Philippines. The role focuses on managing homeowner communications, CRM data integrity, and operations support for Homeowner Experience and Business Development.

You will maintain CRM records, generate reports, and support internal teams with data insights while working remotely with a global team. Experience in administrative, CRM-based roles and strong English communication are essential.

Qualifications

• 2+ years in administrative, homeowner-facing, or CRM-based support roles.
• Excellent written and verbal English communication.
• Strong attention to detail, multitasking, and organization.
• Empathetic, professional communication with homeowners and internal stakeholders.
• Self-motivated and comfortable working remotely.
• Experience with CRM tools such as HubSpot, Vintory, or Front.
• Proficient in Google Workspace or Microsoft Office Suite.
• Strong reporting and data analysis capabilities (Sheets, Excel).

Responsibilities

• Manage shared inboxes and CRM systems (HubSpot, Front, Mail Chimp, Beyond, Breezeway, Vintory), ensuring timely responses.
• Draft and distribute property owner updates, newsletters, and communications.
• Maintain accurate homeowner contact records and databases.
• Track and report on homeowner experience metrics, including response times and satisfaction scores.
• Prepare and format monthly homeowner communication summaries and reports.
• Support BD by tracking, qualifying, and organizing incoming leads.
• Keep CRM pipelines up-to-date with lead status and activity.
• Prepare weekly reports on lead conversion, pipeline health, and outreach performance.
• Assist in scheduling discovery calls, demos, and internal follow-up meetings.
• Coordinate cross-departmental handoffs between marketing and sales teams.
• Compile and distribute performance summaries for leadership.
• Ensure data accuracy across all systems and documentation.

Skills

English communication

CRM support

Attention to detail

Empathy

Remote work

Data analysis

Tools

HubSpot

Vintory

Front

Google Workspace

Microsoft Office

Sheets/Excel

Job description

Extenteam Client Roles is seeking a Homeowner Experience & Business Operations Coordinator in the Philippines. The role focuses on managing homeowner communications, CRM data integrity, and operations support for Homeowner Experience and Business Development.

You will maintain CRM records, generate reports, and support internal teams with data insights while working remotely with a global team. Experience in administrative, CRM-based roles and strong English communication are essential.