Remote Home Care Virtual Assistant: Front Desk & Scheduling

Winning Assistants; Philippines; À distance; PHP 437 000 - 524 000; Plein temps

Avantages offerts par ce poste

Remote work

Independent contractor

Résumé du poste

Winning Assistants in the U.S.-based home care sector seeks a friendly Virtual Assistant to handle front desk calls and staff scheduling. You will be the primary contact for patients, clients, caregivers, and nurses, ensuring smooth communication and timely coverage while working remotely.

The role requires English fluency, reliable internet, and the ability to manage schedules within EST business hours, Monday–Friday, 8:00 AM–5:00 PM, with strict clearance checks before onboarding.

Qualifications

• Must speak and write English clearly and professionally.
• Must have an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.
• Experience in medical reception, healthcare front desk support, or home care scheduling is preferred.

Responsabilités

• Handle inbound calls from patients, clients, caregivers, and employees promptly and professionally.
• Make outbound calls to confirm schedules, contact available staff for replacement coverage, and communicate service updates.
• Manage caregiver and nursing schedules, address staff call-outs, and coordinate last-minute replacements.
• Provide virtual front desk support: address routine inquiries, take messages, route concerns, and escalate urgent matters.
• Keep patients, clients, and staff informed about scheduling changes and follow up on unresolved concerns.
• Maintain accurate call notes, schedules, and records in the agency’s home care management system.
• Minimize missed calls and coverage gaps while completing responsibilities within scheduled hours.

Connaissances

Excellent spoken English

Clear written English

Call handling experience

Schedule coordination

Outils

GEO/GEOH software

Description du poste

Winning Assistants in the U.S.-based home care sector seeks a friendly Virtual Assistant to handle front desk calls and staff scheduling. You will be the primary contact for patients, clients, caregivers, and nurses, ensuring smooth communication and timely coverage while working remotely.

The role requires English fluency, reliable internet, and the ability to manage schedules within EST business hours, Monday–Friday, 8:00 AM–5:00 PM, with strict clearance checks before onboarding.