Home Care Scheduler - Claims and Compliance Specialist

ClearDesk; Philippines; Remote; PHP 201,000 - 312,000; Full time

Benefits offered by this job

We pay you fairly and on time

Prepaid HMO coverage for your peace of

Tools, training, and honest feedback

We celebrate your wins

We actually care

Job summary

ClearDesk is seeking a Home Care Scheduler to keep caregiver rosters running for a US-based client from a remote location in the Philippines. You will coordinate shifts, handle last-minute changes, and communicate with caregivers to ensure reliable, compassionate care.

You’ll work across regions, support payroll data accuracy in ERSP, and help EVV processes while maintaining a calm, organized approach. If you are detail-oriented, tech-savvy, and comfortable with a US time zone schedule, this

Qualifications

• At least 1 year of experience in a BPO or Virtual Assistant role.
• Scheduling experience preferred; ability to manage shifts and adapt quickly.
• Calm under pressure with strong organizational skills.
• Comfortable using software systems and coordinating with multiple stakeholders.
• Willingness to work on a US time zone schedule.

Responsibilities

• Track caregiver schedules and attendance, adjust shifts in real time, and communicate changes to caregivers.
• Maintain and update schedules in ERSP to ensure payroll accuracy and billing.
• Coordinate with operations across regions to balance shifts and ensure full coverage.
• Support caregiver retention through accurate scheduling and accountability.
• Communicate professionally with caregivers via phone and VoIP; uphold expectations.
• Assist management in EVV processes and overall scheduling efficiency.

Skills

Scheduling experience

Remote communication

Problem solving

Organizational skills

Stakeholder management

Tools

Authenticare

ERSP

VoIP tools

Job description

Want a remote role where your skills bring structure to busy teams, and your work truly helps people? At ClearDesk, you’ll get the flexibility to work from home, the stability of long-term placement, and the chance to be part of something that actually matters.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn’t limited by geography. With today’s technology and high-speed internet, we’re able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don’t just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That’s where you come in.

The Role: Home Care Scheduler

Imagine being the person who keeps everything running behind the scenes in a fast-moving home care setting. Someone’s shift just got canceled last minute. You’ve already found a replacement. A caregiver calls in sick. You’re already on the phone with the next available team member.

You don’t just fill gaps in the schedule. You create order. You create confidence. And for both caregivers and clients, you become the quiet force that keeps things on track.

More importantly, the people you help serve are seniors who rely on consistent, compassionate care to stay safe and comfortable in their homes. Every shift you coordinate ensures someone’s parent, grandparent, or loved one receives the care they deserve.

As a Home Care Scheduler, you’ll be assigned to a U.S.-based home care client, working closely with their operations team. You’ll manage caregiver schedules, communicate changes, and help keep both sides (caregivers and clients) informed, supported, and calm even when things get a little hectic.

And when things are calm? You’ll help with admin work or pitch in on light recruitment tasks, keeping things moving and meaningful.

What Your Days Might Look Like:

• Track caregiver attendance, clock-ins/outs, and full shift completion in real time using Authenticare, quickly contact caregivers for missed, late, or early shifts, guide them on correcting or making up time, record reasons for delays or missed visits, maintain accurate schedules, and run/review reports to track attendance, ensure compliance, and prevent lost revenue
• Maintain and adjust schedules in ERSP to reflect actual hours worked and ensure correct payroll and billing
• Coordinate with team members across five regions to balance shifts and ensure full coverage
• Support caregiver retention through accurate scheduling, accountability, and follow-through
• Communicate professionally with caregivers via phone and VoIP, balancing support with firm expectations
• Assist management in improving EVV (Electronic Visit Verification) processes and overall scheduling efficiency

Who We Think Will Thrive in This Role:

• At least 1 year of experience in a BPO or Virtual Assistant role
• You’ve worked in scheduling before or think you can rock it (bonus points for healthcare or home care experience)
• You’re calm under pressure and naturally organized
• You love solving problems on the fly
• You’re comfortable with software systems and remote communication
• You’ve built strong relationships with stakeholders, becoming a trusted partner they can rely on
• You take initiative, but you’re also a great team player
• You are willing to work in a US time zone schedule
• You can secure the required technical setup, including:
• At least a 720p HD webcam
• A primary internet connection of at least 25 Mbps
• A backup laptop, backup internet device, and backup power source
• A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
• A backup computer with at least Intel Core i3 and 4 GB RAM

Why ClearDesk?

Because we believe work should be meaningful, even from home.

At ClearDesk, you’ll work with clients who respect your time and value your skills. You’ll join a remote-first team that actually supports you, and you’ll know that the work you’re doing helps real people, especially seniors, receive the care and attention they deserve.

We don’t just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you’re making.

Here’s what you can expect from us:

• We pay you fairly and on time
• We provide prepaid HMO coverage for your peace of mind
• We help you grow with tools, training, and honest feedback
• We celebrate your wins
• And above all, we actually care

Ready to be part of something that matters?

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).

Disclaimer: Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and current market demand.