Remote Home Care Scheduler: Fast-Paced Impact

Helperheroes; Philippines; Remote; PHP 519,000 - 692,000; Full time

Benefits offered by this job

Competitive base pay

Remote flexibility

Growth opportunities

Supportive team

Meaningful work

Job summary

Helper Heroes is seeking a Home Care Scheduler to match caregivers with client visits, fill shifts quickly, and maintain smooth daily schedules. You will collaborate with recruiters, care managers, clients, and caregivers to ensure every visit is covered and logged accurately.

The role requires 1–2 years in scheduling coordination within home care or healthcare, strong English communication, precise data entry, and the ability to work US business hours with flexibility for evenings/weekends as

Qualifications

• 1–2 years of scheduling coordination experience in home care, home health, or healthcare.
• Strong English communication via phone, text and email.
• Fast, accurate data entry with attention to detail.
• Ability to juggle many moving parts and stay organized under time pressure.
• Problem solver who anticipates changes and acts quickly.
• Basic understanding of HIPAA/privacy and client confidentiality.
• Willing to work US business hours and occasional evenings/weekends/holidays.

Responsibilities

• Build, publish, and maintain daily/weekly schedules for caregivers and clients.
• Fill open shifts quickly by calling, texting, and following up with caregivers.
• Match caregivers based on skills, availability, location, client preferences, and pay rates.
• Monitor call-outs, late arrivals, and no-shows; arrange immediate coverage and notify stakeholders.
• Confirm new starts, schedule changes, and cancellations with clients and caregivers.
• Update client and caregiver profiles, care plans, and visit notes in the scheduling system.
• Track EVV/clock-ins and resolve exceptions before billing and payroll cutoffs.
• Coordinate with recruiters and team leads to forecast coverage needs.
• Escalate risks early (missed visits, repeated call-outs, client concerns).
• Provide end-of-day and end-of-week coverage reports and metrics.
• (If needed) Support after-hours/on-call rotation for urgent schedule changes.

Skills

English communication

Data entry

Attention to detail

Organizational skills

Problem solving

HIPAA/privacy

US hours availability

Job description

Helper Heroes is seeking a Home Care Scheduler to match caregivers with client visits, fill shifts quickly, and maintain smooth daily schedules. You will collaborate with recruiters, care managers, clients, and caregivers to ensure every visit is covered and logged accurately.

The role requires 1–2 years in scheduling coordination within home care or healthcare, strong English communication, precise data entry, and the ability to work US business hours with flexibility for evenings/weekends as