Home Care Scheduler

Helper Heroes; Philippines; Remote; PHP 8,300 - 11,000; Full time

Benefits offered by this job

Competitive base pay

Growth opportunities

Supportive team

Remote flexibility

Job summary

Helper Heroes is seeking a Home Care Scheduler to match caregivers with client visits, fill shifts quickly, and keep the daily schedule running smoothly. This remote, full-time role supports US-based clients while you work from anywhere in the Philippines.

You will collaborate with recruiters, care managers, clients, and caregivers, manage schedules, track EVV, and ensure visits are logged correctly. Strong communication and organization are essential.

Qualifications

• 1+ year of scheduling, dispatch, coordination, or call center experience (home care preferred)
• Strong English communication skills with a calm, helpful tone
• Fast, accurate data entry and attention to detail
• Proven ability to juggle many moving parts and stay organized under time pressure
• Basic understanding of HIPAA/privacy and client confidentiality

Responsibilities

• Build, publish, and maintain daily/weekly schedules for caregivers and clients
• Fill open shifts quickly by calling, texting, and following up with caregivers
• Match caregivers based on skills, availability, location, client preferences, and pay rates
• Monitor call-outs, late arrivals, and no-shows; arrange immediate coverage and notify stakeholders
• Update client and caregiver profiles, care plans, and visit notes in the scheduling system
• Track EVV/clock-ins and resolve exceptions before billing and payroll cutoffs
• Coordinate with recruiters and team leads to forecast coverage needs
• Escalate risks early
• Provide end-of-day and end-of-week coverage reports and metrics
• (If needed) Support after-hours/on-call rotation for urgent schedule changes

Skills

Scheduling/dispatch

English communication

Data entry

Attention to detail

Time management

HIPAA knowledge

US hours availability

Tools

WellSky/ClearCare

AxisCare

AlayaCare

RingCentral

Dialpad

JustCall

Twilio

Google Workspace

Microsoft 365

Slack/Teams

Job description

Home Care Scheduler

Salary: ₱6.5 - 6.5 hourly

Company: Helper Heroes

Job Type: Full Time Remote / Work from Home

Job Description - Home Care Scheduler

At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike.

NOTE: this job is for Philippine-based candidates ONLY

About You

What sets us apart is YOU. You’re not just any virtual team member—you’re aHelper Hero! If you’re passionate about making a difference, have a knack for organization, and thrive in a fast-paced, mission-driven environment, you’re who we are looking for. If you’re the kind of person who loves tackling behind-the-scenes tasks with a smile, ensuring that our clients and caregivers receive the best possible support.

About the Role

We’re looking for a detail-oriented Home Care Scheduler to match caregivers with client visits, fill open shifts fast, and keep the daily schedule smooth. You’ll work closely with recruiters, care managers, clients, and caregivers to make sure every visit is covered and logged correctly.

Key Responsibilities

• Build, publish, and maintain daily/weekly schedules for caregivers and clients
• Fill open shifts quickly by calling, texting, and following up with caregivers
• Match caregivers based on skills, availability, location, client preferences, and pay rates
• Monitor call-outs, late arrivals, and no-shows; arrange immediate coverage and notify stakeholders
• Confirm new starts, schedule changes, and cancellations with clients and caregivers
• Update client and caregiver profiles, care plans, and visit notes in the scheduling system
• Track EVV/clock-ins and resolve exceptions before billing and payroll cutoffs
• Coordinate with recruiters and team leads to forecast coverage needs
• Escalate risks (missed visits, repeated call-outs, client concerns) early
• Provide end-of-day and end-of-week coverage reports and metrics
• (If needed) Support after-hours/on-call rotation for urgent schedule changes

Qualifications

• 1+ year of scheduling, dispatch, coordination, or call center experience (home care, home health, or healthcare preferred)
• Strong English communication skills (phone, text, and email) with a calm, helpful tone
• Fast, accurate data entry and excellent attention to detail
• Proven ability to juggle many moving parts and stay organized under time pressure
• Problem solver who can think ahead and act quickly when plans change
• Basic understanding of HIPAA/privacy and client confidentiality
• Comfortable working US business hours; willing to work occasional evenings/weekends/holidays as needed

Requirements

• Experience with any of these is a plus:
• Scheduling/EVV platforms: WellSky (ClearCare), AxisCare, AlayaCare
• Phone/SMS tools: RingCentral, Dialpad, JustCall, Twilio
• Productivity: Google Workspace or Microsoft 365, Slack/Teams, spreadsheets

Work Setup

• Laptop or desktop
• Reliable internet (at least 25 Mbps), backup connectivity/power recommended
• Quiet workspace and professional phone etiquette

Benefits

• Competitive Base Pay: $6.50/hr for the first 6 months. (Among the highest in the homecare industry)
• Make a Difference: Help ensure clients receive the best care possible.
• Growth Opportunities: Room to advance and learn as we grow.
• Supportive Team: We value collaboration, compassion, and a good laugh.
• Remote Flexibility: Work from anywhere with your own reliable device and stable internet connection.