Remote Home Care Scheduler & Caregiver Ops Lead

Helper Heroes; Philippines; Remote; PHP 134,000 - 167,000; Full time

Benefits offered by this job

Competitive base pay

Growth opportunities

Make a difference

Fun & supportive team

Job summary

Helper Heroes is seeking a part-time Virtual Assistant to support daily caregiver operations and shift coverage for a home care agency. This remote role follows EST/PST hours and targets Philippine-based candidates for both part-time and full-time pools.

You will monitor daily activity, follow up on documentation, and coordinate fill-ins to ensure shifts are covered and properly documented. The role emphasizes timely communication with caregivers, meticulous timekeeping checks, and escalating

Qualifications

• Experience in home care, healthcare, or staffing support preferred.
• Strong follow-up and attention to detail.
• Clear written communication with caregivers.
• Comfortable handling timekeeping and documentation checks.
• Ability to work independently within defined processes.

Responsibilities

• Monitor caregiver clock-in and clock-out activity and report discrepancies.
• Confirm next-day caregiver shifts with scheduled caregivers.
• Assist with fill-in scheduling when caregivers call out, using an approved backup list.
• Reach out to caregivers to request missing ADL notes or documentation.
• Escalate urgent coverage or attendance issues to the scheduling team.

Skills

Experience in home care/healthcare

Strong follow-up

Clear written communication

Timekeeping/documentation checks

Independent worker

Tools

EVV

Job description

Helper Heroes is seeking a part-time Virtual Assistant to support daily caregiver operations and shift coverage for a home care agency. This remote role follows EST/PST hours and targets Philippine-based candidates for both part-time and full-time pools.

You will monitor daily activity, follow up on documentation, and coordinate fill-ins to ensure shifts are covered and properly documented. The role emphasizes timely communication with caregivers, meticulous timekeeping checks, and escalating