Remote Home Care Scheduler: Impact & Growth

Helper Heroes; Philippines; Remote; PHP 8,300 - 11,000; Full time

Benefits offered by this job

Competitive base pay

Growth opportunities

Supportive team

Remote flexibility

Job summary

Helper Heroes is seeking a Home Care Scheduler to match caregivers with client visits, fill shifts quickly, and keep the daily schedule running smoothly. This remote, full-time role supports US-based clients while you work from anywhere in the Philippines.

You will collaborate with recruiters, care managers, clients, and caregivers, manage schedules, track EVV, and ensure visits are logged correctly. Strong communication and organization are essential.

Qualifications

• 1+ year of scheduling, dispatch, coordination, or call center experience (home care preferred)
• Strong English communication skills with a calm, helpful tone
• Fast, accurate data entry and attention to detail
• Proven ability to juggle many moving parts and stay organized under time pressure
• Basic understanding of HIPAA/privacy and client confidentiality

Responsibilities

• Build, publish, and maintain daily/weekly schedules for caregivers and clients
• Fill open shifts quickly by calling, texting, and following up with caregivers
• Match caregivers based on skills, availability, location, client preferences, and pay rates
• Monitor call-outs, late arrivals, and no-shows; arrange immediate coverage and notify stakeholders
• Update client and caregiver profiles, care plans, and visit notes in the scheduling system
• Track EVV/clock-ins and resolve exceptions before billing and payroll cutoffs
• Coordinate with recruiters and team leads to forecast coverage needs
• Escalate risks early
• Provide end-of-day and end-of-week coverage reports and metrics
• (If needed) Support after-hours/on-call rotation for urgent schedule changes

Skills

Scheduling/dispatch

English communication

Data entry

Attention to detail

Time management

HIPAA knowledge

US hours availability

Tools

WellSky/ClearCare

AxisCare

AlayaCare

RingCentral

Dialpad

JustCall

Twilio

Google Workspace

Microsoft 365

Slack/Teams

Job description

Helper Heroes is seeking a Home Care Scheduler to match caregivers with client visits, fill shifts quickly, and keep the daily schedule running smoothly. This remote, full-time role supports US-based clients while you work from anywhere in the Philippines.

You will collaborate with recruiters, care managers, clients, and caregivers, manage schedules, track EVV, and ensure visits are logged correctly. Strong communication and organization are essential.