Home Care Scheduler (Caregiver Support & Operations Coordinator)

Helperheroes; Philippines; On-site; PHP 519,000 - 692,000; Full time

Benefits offered by this job

Competitive Base Pay

Growth Opportunities

Supportive Team

Job summary

Helper Heroes is seeking a Home Care Scheduler based in the Philippines to align caregivers with client visits and maintain smooth daily schedules. You will collaborate with recruiters, care managers, clients, and caregivers to ensure every visit is covered and documented accurately.

The role emphasizes timely communication, precise data entry, and adherence to privacy practices while supporting US business hours. Opportunity for growth within a supportive team.

Qualifications

• 1–2 years in scheduling coordination in home care or healthcare.
• Strong English communication via phone, text, and email.
• Fast, accurate data entry and careful record keeping.
• Ability to juggle tasks and stay organized under time pressure.
• Basic understanding of HIPAA/privacy and confidentiality.
• Willing to work US business hours; occasional evenings/weekends/holidays.

Responsibilities

• Create and publish daily/weekly caregiver/client schedules.
• Fill shifts quickly by contacting caregivers via call/text.
• Match caregivers by skills, availability, location, and pay rates.
• Monitor call-outs and no-shows; arrange coverage and notify stakeholders.
• Confirm starts, changes, and cancellations with clients/caregivers.
• Update profiles, care plans, and visit notes in scheduling system.
• Track EVV/clock-ins; resolve issues before billing/payroll.
• Forecast coverage with recruiters; escalate risks early.
• Provide end-of-day/week coverage reports and metrics.
• Support after-hours/on-call rotation for urgent changes.

Skills

Scheduling coordination

English communication

Data entry

Attention to detail

Time management

HIPAA basics

US hours availability

Job description

At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike.

NOTE: this job is for Philippine-based candidates ONLY

About You

What sets us apart is YOU. You’re not just any virtual team member—you’re aHelper Hero! If you’re passionate about making a difference, have a knack for organization, and thrive in a fast-paced, mission-driven environment, you’re who we are looking for. If you’re the kind of person who loves tackling behind-the-scenes tasks with a smile, ensuring that our clients and caregivers receive the best possible support.

About the Role

We’re looking for a detail-oriented Home Care Scheduler to match caregivers with client visits, fill open shifts fast, and keep the daily schedule smooth. You’ll work closely with recruiters, care managers, clients, and caregivers to make sure every visit is covered and logged correctly.

Key Responsibilities

• Build, publish, and maintain daily/weekly schedules for caregivers and clients
• Fill open shifts quickly by calling, texting, and following up with caregivers
• Match caregivers based on skills, availability, location, client preferences, and pay rates
• Monitor call-outs, late arrivals, and no-shows; arrange immediate coverage and notify stakeholders
• Confirm new starts, schedule changes, and cancellations with clients and caregivers
• Update client and caregiver profiles, care plans, and visit notes in the scheduling system
• Track EVV/clock-ins and resolve exceptions before billing and payroll cutoffs
• Coordinate with recruiters and team leads to forecast coverage needsEscalate risks (missed visits, repeated call-outs, client concerns) early
• Provide end-of-day and end-of-week coverage reports and metrics
• (If needed) Support after-hours/on-call rotation for urgent schedule changes

Qualifications

• 1-2 years of scheduling coordination experience (home care, home health, or healthcare industry)
• Strong English communication skills (phone, text, and email) with a calm, helpful tone
• Fast, accurate data entry and excellent attention to detail
• Proven ability to juggle many moving parts and stay organized under time pressure
• Problem solver who can think ahead and act quickly when plans change
• Basic understanding of HIPAA/privacy and client confidentiality
• Comfortable working US business hours; willing to work occasional evenings/weekends/holidays as needed

Requirements

Nice to Have

• Familiarity with EVV or caregiver time-tracking systems
• Prior on-call or shift support experience

Success in This Role Looks Like

• Shifts are confirmed ahead of time Fill-in coverage is secured quickly
• Clock-in issues and missing ADL notes are reduced

Benefits

• Competitive Base Pay: $6.50/hr + pay raise. We offer the highest base pay in the home care industry!

• Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible.
• Growth Opportunities:As we grow, so will you! There’s plenty of room for advancement and learning.
• Fun & Supportive Team:We’re a tight-knit group that values collaboration, compassion, and a good laugh.

Ready to Be a Hero?

If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you!