Remote Head of Guest Operations (Freelance, 48h/wk)

Masalto Capital; Philippines; Remote; PHP 2,790,000 - 4,883,000; Full time

Job summary

Corporate Stays in Canada/LA region seeks a Head of Guest Operations to lead Reservations, Concierge and Guest Experience teams across markets. You will own the complete guest journey from first inquiry through check-out, ensuring service standards and rapid response.

Requires 5+ years leading hospitality or guest-ops teams, excellent English, and proven remote leadership. This is a remote, freelancer full-time role open to candidates in Philippines or Pakistan, with 48 hours/week and global

Qualifications

• Minimum 5 years of experience leading customer service, reservations, hospitality or guest operations teams.
• Strong leadership and coaching abilities.
• Excellent spoken and written English.
• Experience with CRM, PMS and ticketing systems.
• Experience managing remote teams is highly desirable.
• Hospitality, serviced apartments, hotels, vacation rentals or corporate housing experience preferred.

Responsibilities

• Oversee Reservations, Concierge and Guest Experience teams.
• Ensure rapid response times and high conversion.
• Monitor KPIs and guest satisfaction metrics.
• Maintain brand standards and quality assurance across channels.
• Develop SOPs and training programs for ops teams.
• Lead regular performance reviews and coaching.

Skills

Leadership

Team Coaching

English Proficiency

Remote Work

Tools

CRM

PMS

Ticketing Systems

Job description

Corporate Stays in Canada/LA region seeks a Head of Guest Operations to lead Reservations, Concierge and Guest Experience teams across markets. You will own the complete guest journey from first inquiry through check-out, ensuring service standards and rapid response.

Requires 5+ years leading hospitality or guest-ops teams, excellent English, and proven remote leadership. This is a remote, freelancer full-time role open to candidates in Philippines or Pakistan, with 48 hours/week and global