Guest Experience Specialist - Philippines

NEPSE Trading; Philippines; Remote; PHP 692,000 - 1,038,000; Part time

Benefits offered by this job

Fully remote from Philippines

Multicultural global team

Flexible freelance contract

Job summary

GuestReady is seeking a freelance Guest Experience Specialist based in the Philippines to support guests during European night hours. You will handle inquiries via email, chat, and phone, resolving issues and ensuring smooth stays while collaborating with local and international teams from home in the Philippines.

Requirements include fluency in Portuguese and English, hospitality or customer service background, and a proactive, independent mindset.

Qualifications

• Fluency in Portuguese and English.
• Experience in hospitality, customer service, or similar roles.
• Proactive, independent, and problem-solving mindset.
• Comfort with digital tools and tech platforms.
• Available to work European night hours.

Responsibilities

• Provide fast, friendly, and professional support via email, chat, and phone.
• Resolve booking-related issues: date changes, payment errors, or double bookings.
• Act as the first point of contact for guests with active reservations.
• Coordinate with local teams to solve urgent problems (maintenance, cleaning, Wi‑Fi).
• Follow up to ensure guests’ issues are fully resolved.

Skills

Portuguese

English

Hospitality experience

Customer service

Job description

GuestReady – Guest Experience Specialist (Portuguese & English Speaker – Philippines-based, Freelance) Work remotely from Philippines! Join GuestReady , a leading company in short-term rental and hospitality management, and be part of a global team supporting guests around the world — even while Europe sleeps!

Role Overview We are looking for a Philippines-based freelance Guest Experience Specialist to join our Night Operations Team . You’ll provide 24/7 support to guests during European night hours, ensuring smooth stays and excellent service. If you love hospitality, solving problems, and communicating clearly, this role is for you. You’ll handle guest inquiries, resolve booking issues, and collaborate with local and international teams — all from the comfort of your home in Philippines.

Key Responsibilities

Provide fast, friendly, and professional support via email, chat, and phone. Resolve booking-related issues: date changes, payment errors, or double bookings. Act as the first point of contact for guests with active reservations. Coordinate with local teams to solve urgent problems (maintenance, cleaning, Wi‑Fi, etc.). Follow up to ensure guests’ issues are fully resolved. Learn and use GuestReady ’s tools and processes to handle cases efficiently. Delight guests by offering tips, arranging special requests, or creative solutions.

What You’ll Need

Fluency in Portuguese and English (Spanish/French is a plus). Previous experience in hospitality, customer service, or similar roles. Proactive, independent, and problem-solving mindset. Comfortable with digital tools and tech platforms. Available to work European night hours . Positive, resilient, and adaptable in a fast-paced environment.

Why Join Us (Freelance Perks!)

• Work fully remotely from anywhere in Philippines


• Be part of a multicultural, global team


• Gain international experience in travel and hospitality


• Learn and grow with continuous training opportunities


• Flexible freelance contract — competitive pay and bonuses possible


• Supportive and people-focused company culture

GuestReady celebrates diversity and inclusion . We welcome applicants from all backgrounds and value the unique perspectives each person brings.