Senior Travel Concierge & Team Lead (Remote)

Hire Overseas; Philippines; Remote; PHP 3,762,000 - 5,643,000; Full time

Job summary

Hire Overseas is seeking a Senior Travel Concierge to join a fast-growing tech-enabled travel service. You will manage a portfolio of high-touch clients, plan trips, and respond to messages from first contact through the traveler’s return home.

You will also mentor teammates, oversee shift operations, and maintain service standards during busy periods. The role emphasizes warmth, precision, and calm under pressure, with 100% remote work and USD pay.

Qualifications

• Must have 2+ years in a high-touch customer experience, hospitality, or client service role.
• Written English communication should be clear, warm, and professional.
• Ability to stay calm and focused when handling difficult situations.

Responsibilities

• Own a portfolio of high-value clients and manage relationships from first contact to post-trip wrap-up.
• Research and design itineraries, sourcing hotels, restaurants, and activities.
• Lead shift operations, monitor response times and inbox coverage, and mentor newer concierges.

Skills

High-touch service

Exceptional written English

Calm under pressure

Attention to detail

Client relationship management

Job description

Hire Overseas is seeking a Senior Travel Concierge to join a fast-growing tech-enabled travel service. You will manage a portfolio of high-touch clients, plan trips, and respond to messages from first contact through the traveler’s return home.

You will also mentor teammates, oversee shift operations, and maintain service standards during busy periods. The role emphasizes warmth, precision, and calm under pressure, with 100% remote work and USD pay.