Remote Guest Services Associate - RV Park (PH, US Hours)

Trident; Philippines; Remote; PHP 8,900 - 11,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

Full-time remote work

Job summary

Trident is seeking a proactive Guest Services Associate for a remote role based in the Philippines. You will handle reservations, resident follow-ups, customer service, and marketing initiatives to support our RV park operations.

The position requires shift work across evenings and weekends, with after-hours CST coverage and strong computer skills. You will collaborate with park owners, manage listings on Craigslist and Facebook, and assist with advertising campaigns.

Qualifications

• Previous experience in customer service, hospitality, or a related field is preferred.
• Proficiency in using reservation software and basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Flexibility to work shifting schedule
• Familiarity with online advertising platforms such as Facebook Ads Manager is a plus.

Responsibilities

• Learn and proficiently use reservation software (Firefly Reservations) to manage bookings and ensure accurate record-keeping.
• Follow up with residents who have incomplete checklist items, record necessary data such as license plates, site services agreements, rent payments, and background checks.
• Answer phones during after-hours shifts, primarily from 4:00 PM to 8:30 PM CST, and weekends from 10:00 AM to 6:00 PM on Saturdays and 12:00 PM to 5:00 PM on Sundays CST.
• Manage online listings on platforms such as Craigslist and Facebook, promptly responding to inquiries and emails to facilitate bookings and address customer concerns.
• Develop and execute Facebook advertising campaigns within a specified budget, including creating and running ads, conducting A/B tests, and responding to inquiries generated through these ads.
• Utilize off-time to reach out to RV park owners from a provided database, fostering partnerships and exploring collaboration opportunities.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Independent worker

Time management

Flexibility

Teamwork

Attention to detail

Microsoft Office

Tools

Firefly Reservations

Facebook Ads Manager

Craigslist management

Facebook listings

Job description

Trident is seeking a proactive Guest Services Associate for a remote role based in the Philippines. You will handle reservations, resident follow-ups, customer service, and marketing initiatives to support our RV park operations.

The position requires shift work across evenings and weekends, with after-hours CST coverage and strong computer skills. You will collaborate with park owners, manage listings on Craigslist and Facebook, and assist with advertising campaigns.