Remote Guest Experience Associate - Short-Term Rentals Ops

Smart Suites; Metro Manila; On-site; PHP 657,000 - 758,000; Full time

Job summary

Smart Suites is expanding its remote operations team and invites Guest Experience Associates to join as independent contractors, working remotely from the Philippines. This full-time contractor role focuses on managing guest communications across Airbnb and other platforms, delivering responsive, experience-driven service.

You will handle inquiries, coordinate listings and reviews, assist with operations, and follow structured processes tracked via time software.

Qualifications

• Minimum 2–3 years in guest relations in short-stay rentals, Airbnb operations, hospitality operations, or property management support.
• Familiarity with OTA platforms and listings management, reviews, or backend coordination is essential.

Responsibilities

• Manage end-to-end guest communication across Airbnb and other booking platforms.
• Respond to inquiries, requests, and issues with an operational, solutions-focused mindset.
• Escalate complex matters appropriately while maintaining ownership.
• Listings, reviews & system management: maintain property listings, track guest reviews, and ensure data accuracy.
• Operational & logistics support: coordinate with logistics teams for linen, consumables, and inventory; follow SOPs and identify process improvements.

Skills

Guest relations

Booking platforms

Operations coordination

Time tracking

Tools

Hubstaff

Job description

Smart Suites is expanding its remote operations team and invites Guest Experience Associates to join as independent contractors, working remotely from the Philippines. This full-time contractor role focuses on managing guest communications across Airbnb and other platforms, delivering responsive, experience-driven service.

You will handle inquiries, coordinate listings and reviews, assist with operations, and follow structured processes tracked via time software.