Guest Services Associate (Remote) - Philippines Only

Trident; Philippines; Remote; PHP 8,900 - 11,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

Full-time remote work

Job summary

Trident is seeking a proactive Guest Services Associate for a remote role based in the Philippines. You will handle reservations, resident follow-ups, customer service, and marketing initiatives to support our RV park operations.

The position requires shift work across evenings and weekends, with after-hours CST coverage and strong computer skills. You will collaborate with park owners, manage listings on Craigslist and Facebook, and assist with advertising campaigns.

Qualifications

• Previous experience in customer service, hospitality, or a related field is preferred.
• Proficiency in using reservation software and basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Flexibility to work shifting schedule
• Familiarity with online advertising platforms such as Facebook Ads Manager is a plus.

Responsibilities

• Learn and proficiently use reservation software (Firefly Reservations) to manage bookings and ensure accurate record-keeping.
• Follow up with residents who have incomplete checklist items, record necessary data such as license plates, site services agreements, rent payments, and background checks.
• Answer phones during after-hours shifts, primarily from 4:00 PM to 8:30 PM CST, and weekends from 10:00 AM to 6:00 PM on Saturdays and 12:00 PM to 5:00 PM on Sundays CST.
• Manage online listings on platforms such as Craigslist and Facebook, promptly responding to inquiries and emails to facilitate bookings and address customer concerns.
• Develop and execute Facebook advertising campaigns within a specified budget, including creating and running ads, conducting A/B tests, and responding to inquiries generated through these ads.
• Utilize off-time to reach out to RV park owners from a provided database, fostering partnerships and exploring collaboration opportunities.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Independent worker

Time management

Flexibility

Teamwork

Attention to detail

Microsoft Office

Tools

Firefly Reservations

Facebook Ads Manager

Craigslist management

Facebook listings

Job description

Guest Services Associate (Remote) - PHILIPPINES ONLY

Salary : ₱800 - 800 monthly

Company : Trident Job Type : Full Time Remote / Work from Home

Job Description - Guest Services Associate (Remote) - PHILIPPINES ONLY

Description

We are a dynamic RV park company committed to providing exceptional service and a memorable experience for our residents. Our park offers a range of amenities and services, ensuring a comfortable and enjoyable stay for all guests.

We are seeking a proactive and customer-oriented individual to join our team as an RV Park Guest Services Associate. The ideal candidate will be responsible for a variety of tasks including reservation management, resident follow-ups, customer service, marketing initiatives, and outreach to potential partners.

Responsibilities

• Learn and proficiently use reservation software (Firefly Reservations) to manage bookings and ensure accurate record-keeping.
• Follow up with residents who have incomplete checklist items, record necessary data such as license plates, site services agreements, rent payments, and background checks.
• Answer phones during after-hours shifts, primarily from 4:00 PM to 8:30 PM CST, and weekends from 10:00 AM to 6:00 PM on Saturdays and 12:00 PM to 5:00 PM on Sundays CST.
• Manage online listings on platforms such as Craigslist and Facebook, promptly responding to inquiries and emails to facilitate bookings and address customer concerns.
• Develop and execute Facebook advertising campaigns within a specified budget, including creating and running ads, conducting A/B tests, and responding to inquiries generated through these ads.
• Utilize off-time to reach out to RV park owners from a provided database, fostering partnerships and exploring collaboration opportunities.

Qualifications

• Previous experience in customer service, hospitality, or a related field is preferred.
• Proficiency in using reservation software and basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Flexibility to work shifting schedule
• Familiarity with online advertising platforms such as Facebook Ads Manager is a plus.

Requirements

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Ability to interact professionally with residents and team members
• Strong customer service orientation, focusing on resident satisfaction
• Skill in addressing resident concerns and handling inquiries promptly
• Attention to detail for accurate resident data recording and effective advertising campaigns
• Preferred experience in customer service, hospitality, or related fields
• Experience in RV park or property management (ex. Airbnb) is an advantage but not mandatory
• Demonstrated ability to work effectively in a team and adapt to changing circumstances
• Flexibility to work evening shifts and weekends - Wednesday to Sunday work week

• Full-time availability, committed to a 40-hour workweek.
• Flexible to work shifting schedule in the US timezone, from Wednesday to Sunday.
• Capable of maintaining a distraction-free work-from-home setup.
• Laptop or Desktop meeting the minimum specifications: 8GB RAM and i5 operating system.
• Reliable and high-speed internet connection with a minimum speed of 10 MBPS.

Benefits

• Competitive Compensation: Enjoy a basic monthly salary of $800.
• Generous Paid Time Off (PTO): Accumulate up to 12 Paid Time Off days per year, providing flexibility for personal and vacation needs.
• Paid Holidays: Recognize and celebrate US Holidays with paid time off.
• Full-Time Remote Work: Embrace the flexibility of a full-time work-from-home arrangement, allowing you to create a comfortable and efficient workspace in the comfort of your home.