Remote Guest Experience & Sales Admin Specialist

Better Talent; Manila; Hybrid; PHP 671.000 - 838.000; Vollzeit

Benefits dieser Stelle

PTO

Sick days

Vacation days

Zusammenfassung

The Maimon Group is seeking a remote Guest Experience & Sales Support Specialist (GXSA) based in the Philippines to support guest interactions and the administrative workflows that underpin the guest experience, including onboarding tasks, house manual updates, CRM maintenance, and operational tracking.

You will collaborate with U.S.-based teams to ensure booking accuracy, calendar hygiene, and timely responses during high-volume periods, while maintaining flexible shifts to meet guest demand.

Qualifikationen

• Experience in customer service, hospitality, or guest support roles.
• Strong written and spoken English communication skills.
• Reliable internet connection and ability to work remotely.
• Full scheduling flexibility, including nights, weekends, holidays, and variable shifts.
• Ability to adjust working hours based on guest demand and onboarding timelines.
• Strong attention to detail and follow-through.
• Comfort working within structured SOPs, documentation standards, and escalation guidelines.
• Ability to manage multiple tasks in a fast-paced environment.

Aufgaben

• Serve as frontline contact for guests before, during, and after their stay via approved channels.
• Support Guest Experience Agents by handling guest questions, service requests, follow-ups, and routine issue resolution.
• Provide guests with clear and accurate check-in instructions, access details, and stay-related information.
• Escalate guest issues following SOPs and escalation guidelines.
• Coordinate with Operations, Housekeeping, and Maintenance to resolve guest concerns.
• Monitor active stays and support in-stay guest needs.
• Document guest interactions, issues, and resolutions.

Kenntnisse

Customer service

Hospitality

Guest support

English communication

Tools

CRM

Asana

PMS

Jobbeschreibung

The Maimon Group is seeking a remote Guest Experience & Sales Support Specialist (GXSA) based in the Philippines to support guest interactions and the administrative workflows that underpin the guest experience, including onboarding tasks, house manual updates, CRM maintenance, and operational tracking.

You will collaborate with U.S.-based teams to ensure booking accuracy, calendar hygiene, and timely responses during high-volume periods, while maintaining flexible shifts to meet guest demand.