Remote Global Logistics Growth Leader

York Hamilton Corporate Partners; Philippines; Remote; PHP 3,000,000 - 5,000,000; Full time

Job summary

York Hamilton Corporate Partners is seeking a Strategic Operations & Growth Manager to lead offshore operations for an Australian-based international freight forwarding and logistics business.

You will work directly with the Founder to establish and grow a dedicated offshore hub, driving operational excellence, customer-focused service, and scalable processes in a dynamic environment.

Qualifications

• Strong experience within international freight forwarding and logistics.
• Solid understanding of freight operations including FCL, LCL, and air freight.
• Exposure to Australian freight forwarding, customs, and quarantine compliance processes.
• Excellent written and verbal English communication skills.
• Strong customer service and stakeholder management capabilities.
• Experience preparing freight quotations and supporting commercial discussions.
• Strong operational planning, organisation, and problem-solving skills.
• Ability to work autonomously and make sound business decisions.
• Proven ability to improve systems, workflows, and operational processes.
• High attention to detail and commitment to service excellence.

Responsibilities

• Oversee daily international freight forwarding operations.
• Coordinate FCL, LCL, and air freight shipments.
• Liaise with overseas agents, shipping lines, airlines, transport providers, and customs brokers.
• Monitor shipment progress and ensure operational milestones are met.
• Manage escalations and operational issues proactively.
• Ensure a high standard of customer communication and service delivery.
• Build and maintain strong customer relationships.
• Provide shipment updates, logistics advice, and practical solutions.
• Deliver a proactive, responsive, and customer-focused experience.
• Support long-term client retention and account growth.
• Drive service standards focused on visibility, communication, and reliability.
• Prepare quotations and pricing proposals.
• Support sales activities, customer follow-ups, and solution development.
• Assist with warm leads and relationship-building initiatives.
• Work closely with the Founder to convert opportunities into long-term customer partnerships.
• Contribute to commercial decision-making and business growth initiatives.
• Develop and refine operational systems, workflows, and procedures.
• Create and maintain Standard Operating Procedures (SOPs).
• Identify opportunities to streamline operations and improve efficiency.
• Implement best practices drawn from industry experience.
• Support the development of a modern, technology-enabled freight forwarding operation.
• Lead the establishment and growth of the offshore operations function.
• Help recruit, train, and mentor future team members.
• Develop operational standards, accountability frameworks, and performance measures.
• Serve as a trusted operational partner to the Founder.
• Contribute to the long-term scalability and strategic direction of the business.

Skills

Freight forwarding

Logistics operations

English communication

Customer service

Quotations & pricing

Tools

Freight management systems

Job description

York Hamilton Corporate Partners is seeking a Strategic Operations & Growth Manager to lead offshore operations for an Australian-based international freight forwarding and logistics business.

You will work directly with the Founder to establish and grow a dedicated offshore hub, driving operational excellence, customer-focused service, and scalable processes in a dynamic environment.