Remote Customer Service Manager – Global Ops & Growth

Huzzle.com; Philippines; On-site; PHP 3,690,037 - 4,920,049; Full time

Benefits offered by this job

Competitive salary based on experience

Flexible work environment

Long-term career growth

Job summary

Huzzle.com is seeking an experienced Customer Service Manager to lead and optimize support operations for a growing international business. The ideal candidate is passionate about customer experiences, mentoring teams, and refining support workflows. Responsibilities include managing customer support across various channels, analyzing trends, and collaborating for product improvements.

This fully remote role offers competitive salary and long-term career growth in a high-demand logistics industry.

Qualifications

• 3+ years of experience in customer service or related roles.
• Excellent verbal and written English communication skills.
• Strong analytical skills with the ability to translate data into actionable insights.

Responsibilities

• Lead and develop customer service representatives to achieve performance goals.
• Manage daily customer support operations across multiple channels.
• Monitor and report on key performance indicators (KPIs).

Skills

Leadership

Customer service experience

Communication skills

Analytical skills

Problem-solving

Tools

Zendesk

HubSpot

Salesforce

Freshdesk

Job description

Huzzle.com is seeking an experienced Customer Service Manager to lead and optimize support operations for a growing international business. The ideal candidate is passionate about customer experiences, mentoring teams, and refining support workflows. Responsibilities include managing customer support across various channels, analyzing trends, and collaborating for product improvements.

This fully remote role offers competitive salary and long-term career growth in a high-demand logistics industry.