Remote Customer Support Specialist — Customer Experience

SupportYourApp; Philippines; Remoto; PHP 756.000 - 1.071.000; Tempo pieno

Vantaggi offerti da questo lavoro

Schedule: Mon–Fri 9 AM-5 PM or 3 PM-11

Remote work

Compensation in USD

Rewards for referring friends

No time-tracking

Descrizione del lavoro

SupportYourApp is seeking a Customer Support Consultant to join a global Intelligent Support-as-a-Service team. You will handle inquiries across chat, email, and phone, guide product usage, and troubleshoot technical issues from a home office.

The role requires excellent English, at least 1 year in customer support, and experience with help desk software and remote tools. A personal computer with robust internet and a proactive attitude is essential.

Competenze

• Excellent English communication skills.
• Experience in customer support for at least 1 year.
• Experience with help desk software and remote support tools.
• Positive, proactive and responsible attitude.
• Personal computer with 8GB RAM and stable internet (50 Mbps down / 40 Mbps up).

Mansioni

• Handle customer inquiries via chat, email, and phone in a professional and courteous manner.
• Assist customers with product selection and usage, including guidance on key product features and functions.
• Troubleshoot technical issues, including calibration problems and Wi-Fi connectivity.
• Resolve issues efficiently while providing accurate and detailed responses.
• Maintain a strong focus on customer satisfaction and deliver an excellent support experience.
• Maintain a deep understanding of client solutions and meet KPIs.

Conoscenze

Excellent English communication

Customer support experience

Proactive attitude

Problem solving

Strumenti

Help desk software

Remote support tools

Descrizione del lavoro

SupportYourApp is seeking a Customer Support Consultant to join a global Intelligent Support-as-a-Service team. You will handle inquiries across chat, email, and phone, guide product usage, and troubleshoot technical issues from a home office.

The role requires excellent English, at least 1 year in customer support, and experience with help desk software and remote tools. A personal computer with robust internet and a proactive attitude is essential.