Voice Customer Support Specialist – Telecom & Global Growth

Emapta; Makati; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

HMO coverage

Salary advance

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Annual leave

Mentorship

Career growth

Diverse environment

Job summary

Emapta Philippines is seeking a Customer Support Officer (Voice) to resolve service concerns, troubleshoot internet issues, and coordinate timely solutions for Australian clients. This on-site role in Makati offers a rotating shift and opportunities to develop technical support skills and gain international exposure within a top-tier global team.

You'll handle calls, emails, and tickets, deliver outstanding customer experiences, and work with CRM and ticketing platforms.

Qualifications

• 1 to 3 years of customer service experience.
• Experience in telecommunications or a related industry.
• Experience providing customer support in a call center.
• Proficiency in Microsoft Office, CRM systems, and ticketing platforms.
• Strong interest in IT and internet technologies.
• Ability to navigate and troubleshoot systems independently.
• Excellent attention to detail and accuracy.
• Excellent verbal, written, and presentation skills.
• Results-oriented with initiative.

Responsibilities

• Respond to incoming calls, emails, tickets, and inquiries.
• Deliver an outstanding customer experience in every interaction.
• Manage expectations and communicate during troubleshooting.
• Follow approved processes and templates for efficient resolution.
• Record clear notes and maintain compliant records.

Tools

CRM systems

Ticketing platforms

Microsoft Office

Job description

Emapta Philippines is seeking a Customer Support Officer (Voice) to resolve service concerns, troubleshoot internet issues, and coordinate timely solutions for Australian clients. This on-site role in Makati offers a rotating shift and opportunities to develop technical support skills and gain international exposure within a top-tier global team.

You'll handle calls, emails, and tickets, deliver outstanding customer experiences, and work with CRM and ticketing platforms.