Remote German-English Student Support Advisor

GUS Education Philippines; Philippinen; Hybrid; PHP 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Health & Life Insurance

Training Programs

PTO & Leave Conversion

Parental & Maternity Benefits

Taxable Allowances

Non-Taxable Allowances

Hybrid Work Model

Bridgetowne Location

Zusammenfassung

GUS Education PH is seeking a Student Hub Advisor (German bilingual) to support students navigating university life with German and English proficiency. The role is hybrid in the Philippines, with onsite work at Bridgetowne, Quezon City, and a schedule of Mon–Fri, 3:00 PM to 12:00 AM PH time.

You'll handle inquiries, guide students to resources, and manage LOA and visa checks while maintaining SLA compliance and accurate documentation.

Qualifikationen

• Proficient in both German and English, written and spoken.
• 1–3 years in Student Services or related customer-focused roles.
• Commercial apprenticeship or equivalent practical service experience is a plus.
• Experience in higher education or academic administration is valued.
• Strong service orientation and problem-solving skills.
• Must be legally eligible to work in the Philippines; no visa sponsorship.

Aufgaben

• Provide timely, student-focused support via ticket queries and channels (SLA 48 hours).
• Respond to a wide range of study-related enquiries and guide students.
• Refer students to appropriate services based on needs.
• Handle Leave of Absence (LOA) requests and Visa Check protocols.
• Maintain accurate documentation and follow-up actions.
• Deliver empathetic, professional, and inclusive student support.
• Manage multiple requests with accuracy and speed.

Kenntnisse

German language

English language

Customer service

Problem solving

Conflict resolution

Attention to detail

Ausbildung

Commercial apprenticeship or equivalent

Jobbeschreibung

GUS Education PH is seeking a Student Hub Advisor (German bilingual) to support students navigating university life with German and English proficiency. The role is hybrid in the Philippines, with onsite work at Bridgetowne, Quezon City, and a schedule of Mon–Fri, 3:00 PM to 12:00 AM PH time.

You'll handle inquiries, guide students to resources, and manage LOA and visa checks while maintaining SLA compliance and accurate documentation.