Student Support Advisor - Onsite Multichannel Guidance

GUS Educations PH; Quezon City; Vor Ort; PHP 279.000 - 446.000; Vollzeit

Benefits dieser Stelle

HMO + Life Insurance

Training Programs

30 PTOs / Leave Conversion

Parental & Maternity Benefits

Transportation Allowance

Internet Allowance

Clothing Allowance

Laundry Allowance

Rice Allowance

Onsite Work

Zusammenfassung

GUS Education PH is seeking a dedicated Student Support Advisor to join our onsite team in Bridgetowne, Quezon City. You will handle inquiries via phone, email, live chat, and video calls, ensuring timely, student-centered guidance and first-contact resolutions.

The role emphasizes data accuracy, confidentiality, and collaborative problem-solving. You will work Monday to Friday, 4:00 PM–1:00 AM Philippine Time, with potential coverage as the account grows.

Qualifikationen

• Bachelor’s degree in any relevant field is required.
• Experience in a high-volume customer service environment, contact centre, student-facing role, or higher education setting is preferred.
• Candidates with student support, advising, mentoring, or guidance experience are encouraged to apply.

Aufgaben

• Handle multichannel student inquiries via phone, email, live chat, and video calls.
• Resolve student concerns at the first point of contact when possible.
• Communicate confidently and empathetically to guide students through solutions.
• Maintain accurate records of interactions and follow up as needed.

Kenntnisse

Phone & Email Support

Live Chat & Video Calls

Clear Communication

Problem Solving

Customer Service Excellence

CRM Awareness

Ausbildung

Bachelor’s degree

Tools

CRM systems

SITS / Salesforce

Case management tools

Jobbeschreibung

GUS Education PH is seeking a dedicated Student Support Advisor to join our onsite team in Bridgetowne, Quezon City. You will handle inquiries via phone, email, live chat, and video calls, ensuring timely, student-centered guidance and first-contact resolutions.

The role emphasizes data accuracy, confidentiality, and collaborative problem-solving. You will work Monday to Friday, 4:00 PM–1:00 AM Philippine Time, with potential coverage as the account grows.