German Student Hub Advisor

GUS Education PH; Quezon City; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

HMO (up to 2 dependents)

Life Insurance

Training Programs

30 PTOs and Leave Conversion

Parental & Maternity Benefits

Transportation allowance

Internet allowance

Clothing allowance

Laundry allowance

Rice allowance

Hybrid work setup

Job summary

GUS Education PH in Bridgetowne, Quezon City, seeks a dedicated Student Hub Advisor (German bilingual) to provide timely student support in German and English. You will respond to enquiries, guide students through study processes, and coordinate with services while upholding a 48-hour SLA.

The role is hybrid, onsite for the first 3 months, then 1 day onsite per week, with opportunities for growth. Requirements include strong written/spoken German and English, 1–3 years in student services or

Qualifications

• Bilingual German and English communication skills are essential.
• 1–3 years in student services or customer-facing roles preferred.
• Experience with campus resources and student support is a plus.
• Familiarity with CRM or ticketing platforms is advantageous.

Responsibilities

• Provide timely, student-focused support in German and English.
• Respond to inquiries and guide students through study processes.
• Maintain up-to-date knowledge of campus resources and services.
• Handle LOA and visa checks and help with enrolment processes.

Skills

German fluency

English fluency

Customer service

Multitasking

Education

Commercial apprenticeship

Tools

CRM tools

Ticketing systems

Job description

BRING CLARITY, CARE, AND BILINGUAL EXPERTISE TO STUDENT SUPPORT!

Help students navigate their studies with confidence through responsive support in German and English.

Guide, Uplift, and Soar in a GreatPlaceToWork

• Health & Security: HMO (up to 2 dependents) + Life Insurance
• Growth & Development: Training Programs & Learning Opportunities
• Work-Life Balance: 30 PTOs and Leave Conversion
• Family Support: Parental & Maternity Benefits
• Additional Perks: Transportation, Internet, Clothing, Laundry & Rice Allowances
• Hybrid Work Setup: Onsite for the first 3 months, then transition to 1 day onsite per week following the 3rd-month review
• Work Location: Bridgetowne, Quezon City
• Work Schedule: Monday to Friday | 3:00 PM to 12:00 AM (PH Time)

HAVE WHAT IT TAKES TO BE OUR STUDENT HUB ADVISOR (GERMAN BILINGUAL)?

• Strong written and spoken proficiency in both German and English.
• 1–3 years of experience in Student Services or a related field, such as customer service, hospitality, or customer-oriented administration.
• A completed commercial apprenticeship or equivalent practical experience in a service-focused role is an advantage.
• Experience in higher education, student support, or academic administration is highly valued.
• Excellent organizational skills and the ability to manage multiple enquiries and competing priorities.
• Strong service orientation, conflict resolution, and problem-solving skills.
• A proactive approach to identifying student needs and finding appropriate solutions or referrals.
• Ability to work effectively in a fast-paced and multicultural environment.
• Excellent written communication and interpersonal skills.
• Experience organizing events such as welcome days or new student orientation is an advantage.
• Familiarity with ticketing systems, CRM tools, or virtual support platforms is a plus.
• Must be legally eligible to work in the Philippines. This position does not offer visa sponsorship.

DAY IN THE LIFE OF A STUDENT HUB ADVISOR (GERMAN BILINGUAL)

Providing Student Support & Guidance

• Deliver timely, effective, and student-focused support through ticket queries, meeting the 48-hour service-level agreement (SLA).
• Respond to a wide range of study-related enquiries through support systems and virtual communication channels.
• Understand students' questions and concerns, provide appropriate guidance, and refer them to the relevant services based on their individual needs.
• Help students find information about topics such as semester-abroad opportunities, internships, examination retakes, semester breaks, and other study-related processes.

Connecting Students with the Right Resources

• Maintain up-to-date knowledge of campus resources, student support services, and relevant academic processes.
• Guide students to the appropriate contacts and services for questions about matters such as financial support, health insurance, internships, and other student needs.
• Ensure students receive clear information about where to go and what steps to take to access the support available to them.

Supporting Student Administration & Compliance

• Handle administrative activities related to Leave of Absence (LOA) requests and Visa Check protocols.
• Maintain accurate documentation and ensure enquiries and follow-up actions are handled appropriately.
• Support enrolment and audit-related activities during peak periods, along with other student services duties aligned with operational needs.

Delivering a Positive Student Experience

• Approach student concerns with empathy, professionalism, and a strong commitment to service.
• Use initiative and problem-solving skills to address student issues and identify appropriate next steps.
• Manage multiple requests while maintaining accuracy, responsiveness, and service quality.
• Contribute to a welcoming, inclusive, and multicultural student support environment.

GUS Education PH: Empowered by knowledge, guided by heart.

Great Place to Work company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. Through collaboration, innovation, and operational excellence, we create opportunities for our people to grow while making a meaningful difference in education.

Big careers start with big learning—and yours could start here.

Our recruitment process is 100% remote allowing you to connect with us from anywhere while exploring a career with global impact.

By submitting your application, you consent to GUS Education PH processing your personal information for recruitment and employment purposes in accordance with applicable data privacy regulations. We are committed to handling applicant information with confidentiality and care.

All applications are routed through our Applicant Tracking System and reviewed by our recruitment team. Processing times may vary depending on application volume, but every application is carefully considered.