Student Support Advisor: Multichannel Champion (Onsite)

GUS Education PH; Quezon City; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

Health & Security: HMO + Life

Training & Development

30 PTOs & Leave Conversion

Parental & Maternity Benefits

Transportation, Internet, Clothing, &

Rice Allowances

Zusammenfassung

GUS Education PH is seeking a Student Support Advisor to assist students across phone, email, live chat, and video calls from our Bridgetowne, Quezon City site. You will manage enquiries, resolve issues, and maintain accurate records while collaborating with academic teams.

You'll contribute to service quality and safeguarding practices, with an emphasis on empathy, patience, and professional communication in a fast-paced environment.

Qualifikationen

• Bachelor's degree in any field.
• Experience in high-volume customer service or student-facing role.
• Experience in higher education or student support is a plus.

Aufgaben

• Respond to enquiries via phone, email, live chat, and video calls.
• Resolve student concerns at first contact when possible.
• Maintain accurate student records in CRM/case management systems.
• Collaborate with team leaders and university departments to improve service quality.

Kenntnisse

Multichannel support

Customer service

Phone, email, live chat, video

CRM familiarity

Strong communication

Ausbildung

Bachelor's degree in any field

Tools

Salesforce

SITS

Jobbeschreibung

GUS Education PH is seeking a Student Support Advisor to assist students across phone, email, live chat, and video calls from our Bridgetowne, Quezon City site. You will manage enquiries, resolve issues, and maintain accurate records while collaborating with academic teams.

You'll contribute to service quality and safeguarding practices, with an emphasis on empathy, patience, and professional communication in a fast-paced environment.