German Bilingual Student Support | HYBRID

GUS Education Business Process Solutions and Services Philippines, Inc.; Quezon City; Hybrid; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Health & Life Insurance

Training & Learning Opportunities

30 PTOs & Leave Conversion

Parental & Maternity Benefits

Taxable & Non-Taxable Allowances

Hybrid work setup

Job summary

GUS Education PH is seeking a German bilingual Student Hub Advisor to support students in German and English. You'll respond to inquiries, guide students through university life, and coordinate LOA and visa checks.

The role requires 1-3 years in student services or related fields and a completed commercial apprenticeship or equivalent. Work will be onsite at Bridgetowne, Quezon City for the first 3 months, then a mix of WFH and RTO.

Qualifications

• Strong written and spoken proficiency in both German and English.
• 1–3 years of experience in Student Services or related field (customer service, hospitality, administration).
• A completed commercial apprenticeship or equivalent practical experience is an advantage.
• Experience in higher education, student support, or academic administration is valued.

Responsibilities

• Provide timely, student-focused support through ticket queries and SLA compliance.
• Respond to a wide range of study-related inquiries via support systems and channels.
• Guide students to appropriate contacts and services for financial aid, health insurance, internships, etc.

Skills

German language proficiency

English language proficiency

Customer service

Student Services

Administration

Education

Commercial apprenticeship

Job description

BRING CLARITY, CARE, AND BILINGUAL EXPERTISE TO STUDENT SUPPORT!

Help students navigate their studies with confidence through responsive support in German and English.

Guide, Uplift, and Soar in a #GreatPlaceToWork

• Health & Security: HMO (up to 2 dependents) + Life Insurance

• Growth & Development: Training Programs & Learning Opportunities

• Work-Life Balance: 30 PTOs and Leave Conversion

• Family Support: Parental & Maternity Benefits

• Additional Perks: Taxable and Non-Taxable Allowances

• Hybrid Work Setup: Onsite for the first 3 months, then transition to: 4x WFH, 1x RTO (after third-month review)

• Work Location: Bridgetowne, Quezon City

• Work Schedule: Monday to Friday | 3:00 PM to 12:00 AM (PH Time)

HAVE WHAT IT TAKES TO BE OUR STUDENT HUB ADVISOR (GERMAN BILINGUAL)?

• Strong written and spoken proficiency in both German and English.

• 1-3 years of experience in Student Services or a related field, such as customer service, hospitality, or customer-oriented administration.

• A completed commercial apprenticeship or equivalent practical experience in a service-focused role is an advantage.

• Experience in higher education, student support, or academic administration is highly valued.

• Strong service orientation, conflict resolution, and problem-solving skills.

• Must be legally eligible to work in the Philippines. This position does not offer visa sponsorship.

DAY IN THE LIFE OF A STUDENT HUB ADVISOR (GERMAN BILINGUAL)

Providing Student Support & Guidance

• Deliver timely, effective, and student-focused support through ticket queries, meeting the 48-hour service-level agreement (SLA).

• Respond to a wide range of study-related enquiries through support systems and virtual communication channels.

• Understand students' questions and concerns, provide appropriate guidance, and refer them to the relevant services based on their individual needs.

Connecting Students with the Right Resources

• Guide students to the appropriate contacts and services for questions about matters such as financial support, health insurance, internships, and other student needs.

• Ensure students receive clear information about where to go and what steps to take to access the support available to them.

Supporting Student Administration & Compliance

• Handle administrative activities related to Leave of Absence (LOA) requests and Visa Check protocols.

• Maintain accurate documentation and ensure enquiries and follow-up actions are handled appropriately.

Delivering a Positive Student Experience

• Approach student concerns with empathy, professionalism, and a strong commitment to service.

• Use initiative and problem-solving skills to address student issues and identify appropriate next steps.

• Manage multiple requests while maintaining accuracy, responsiveness, and service quality.

• Contribute to a welcoming, inclusive, and multicultural student support environment.

GUS Education PH: Empowered by knowledge, guided by heart.

A certified Great Place to Work® company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. Through collaboration, innovation, and operational excellence, we create opportunities for our people to grow while making a meaningful difference in education.

Big careers start with big learning and yours could start here.

Ready to put your German and English language skills to work while helping students navigate university life? Join us as a Student Hub Advisor (German Bilingual) and make a meaningful impact on the student experience.

Our recruitment process is 100% remote, allowing you to connect with us from anywhere while exploring a career with global impact.