German Student Hub Advisor

GUS Educations PH; Quezon City; Hybrid; PHP 312,000 - 469,000; Full time

Benefits offered by this job

HMO & Life Insurance

Training Programs

30 PTO & Leave Conversion

Parental & Maternity Benefits

Transport & Internet Allowances

Job summary

GUS Education PH in the Philippines is seeking a Student Hub Advisor (German Bilingual) to provide responsive support in German and English to students navigating university life. This role combines client-facing service with administration in a fast-paced, multicultural environment.

You will manage tickets, SLA commitments, LOA and visa checks, and help with enrollment and orientation events. The position starts onsite for 3 months with a transition to a hybrid schedule, and is ideal for adept

Qualifications

• Fluent in German and English, both written and spoken.
• 1–3 years in Student Services or related customer-facing fields.
• A completed commercial apprenticeship or equivalent is an advantage.
• Experience in higher education, student support, or academic administration is valued.
• Excellent organizational skills and ability to handle multiple enquiries.

Responsibilities

• Provide timely, student-focused support through ticketing and SLA compliance.
• Guide students to suitable services, information, and referrals.
• Handle administrative activities related to LOA requests and visa check protocols.
• Support enrollment and audit-related activities during peak periods.

Skills

German & English fluency

Customer service experience

Organizational skills

Education

Commercial apprenticeship or equivalent

Tools

CRM systems

Ticketing systems

Virtual support platforms

Job description

BRING CLARITY, CARE, AND BILINGUAL EXPERTISE TO STUDENT SUPPORT!

Help students navigate their studies with confidence through responsive support in German and English.

Guide, Uplift, and Soar in a #GreatPlaceToWork

• Health & Security: HMO (up to 2 dependents) + Life Insurance
• Growth & Development: Training Programs & Learning Opportunities
• Work-Life Balance: 30 PTOs and Leave Conversion
• Family Support: Parental & Maternity Benefits
• Additional Perks: Transportation, Internet, Clothing, Laundry & Rice Allowances
• Hybrid Work Setup: Onsite for the first 3 months, then transition to 1 day onsite per week following the 3rd-month review
• Work Location: Bridgetowne, Quezon City
• Work Schedule: Monday to Friday | 3:00 PM to 12:00 AM (PH Time)

HAVE WHAT IT TAKES TO BE OUR STUDENT HUB ADVISOR (GERMAN BILINGUAL)?

• Strong written and spoken proficiency in both German and English.
• 1–3 years of experience in Student Services or a related field, such as customer service, hospitality, or customer-oriented administration.
• A completed commercial apprenticeship or equivalent practical experience in a service-focused role is an advantage.
• Experience in higher education, student support, or academic administration is highly valued.
• Excellent organizational skills and the ability to manage multiple enquiries and competing priorities.
• Strong service orientation, conflict resolution, and problem-solving skills.
• A proactive approach to identifying student needs and finding appropriate solutions or referrals.
• Ability to work effectively in a fast-paced and multicultural environment.
• Excellent written communication and interpersonal skills.
• Experience organizing events such as welcome days or new student orientation is an advantage.
• Familiarity with ticketing systems, CRM tools, or virtual support platforms is a plus.
• Must be legally eligible to work in the Philippines. This position does not offer visa sponsorship.

DAY IN THE LIFE OF A STUDENT HUB ADVISOR (GERMAN BILINGUAL)

Providing Student Support & Guidance

• Deliver timely, effective, and student-focused support through ticket queries, meeting the 48-hour service-level agreement (SLA).
• Respond to a wide range of study-related enquiries through support systems and virtual communication channels.
• Understand students' questions and concerns, provide appropriate guidance, and refer them to the relevant services based on their individual needs.
• Help students find information about topics such as semester-abroad opportunities, internships, examination retakes, semester breaks, and other study-related processes.

Connecting Students with the Right Resources

• Maintain up-to-date knowledge of campus resources, student support services, and relevant academic processes.
• Guide students to the appropriate contacts and services for questions about matters such as financial support, health insurance, internships, and other student needs.
• Ensure students receive clear information about where to go and what steps to take to access the support available to them.

Supporting Student Administration & Compliance

• Handle administrative activities related to Leave of Absence (LOA) requests and Visa Check protocols.
• Maintain accurate documentation and ensure enquiries and follow-up actions are handled appropriately.
• Support enrolment and audit-related activities during peak periods, along with other student services duties aligned with operational needs.

Delivering a Positive Student Experience

• Approach student concerns with empathy, professionalism, and a strong commitment to service.
• Use initiative and problem-solving skills to address student issues and identify appropriate next steps.
• Manage multiple requests while maintaining accuracy, responsiveness, and service quality.
• Contribute to a welcoming, inclusive, and multicultural student support environment.

GUS Education PH: Empowered by knowledge, guided by heart.

A certified Great Place to Work® company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. Through collaboration, innovation, and operational excellence, we create opportunities for our people to grow while making a meaningful difference in education.

Big careers start with big learning—and yours could start here.

Ready to put your German and English language skills to work while helping students navigate university life? Join us as a Student Hub Advisor (German Bilingual) and make a meaningful impact on the student experience.

Our recruitment process is 100% remote, allowing you to connect with us from anywhere while exploring a career with global impact.

#WeAreHiring