Remote Front Desk Specialist for MedSpas

Moxie; Philippines; On-site; PHP 700,000 - 1,259,000; Full time

Job summary

Moxie is seeking a Virtual Front Desk Representative in the Philippines to support 4–5 MedSpas as their remote front desk. You will handle calls and messages, schedule appointments, and manage rescheduling, ensuring professional client interactions.

Ideal candidates have strong customer service experience, healthcare context, sales skills to convert leads, and fluency in English with a neutral accent. US-hours availability is required, with accommodations for US holidays.

Qualifications

• Experience in a customer service-oriented role, preferably as a Virtual Assistant, Front Desk Operator, or in a similar capacity.
• Background in the healthcare industry, with an understanding of its unique challenges and requirements.
• Experience in sales, with a knack for converting leads into valuable client engagements.
• Availability to work during US hours and follow US holidays
• Exceptional proficiency in both written and verbal English, with a neutral accent for clear communication.
• A confident and independent problem-solver who can navigate the complexities of the role with minimal supervision.

Responsibilities

• Answer incoming phone calls and messages,
• Appointment setting: Close inbound leads by calling and texting with them via our CRM,
• Manage appointments including rescheduling,
• Answers basic questions (e.g. about the location, opening hours, etc.)
• Escalate any questions you can't answer to the MedSpa owner.

Skills

Customer service

English proficiency

Sales / lead conversion

Independent problem solving

Communication skills

Tools

CRM software

Phone & messaging tools

Job description

Moxie is seeking a Virtual Front Desk Representative in the Philippines to support 4–5 MedSpas as their remote front desk. You will handle calls and messages, schedule appointments, and manage rescheduling, ensuring professional client interactions.

Ideal candidates have strong customer service experience, healthcare context, sales skills to convert leads, and fluency in English with a neutral accent. US-hours availability is required, with accommodations for US holidays.