Remote Front Desk Specialist — Guest Services & Admin

MicroSourcing; Manila; Remote; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Competitive pay

Health insurance from day one

Paid time off

Group life insurance

Performance bonuses

Team events

Job summary

MicroSourcing in Metro Manila is hiring a Remote Front Office Assistant to support the hotel front office remotely. You will help with reservations, guest communications, and daily administrative tasks to enable on-site staff to focus on guest-facing activities.

The role covers managing emails, bookings in the PMS, confirmations, reporting, and night-audit prep as applicable, with a focus on reliability, discretion, and proactive remote collaboration.

Qualifications

• Experience in customer service and remote work preferred.
• Ability to manage guest communications professionally.
• Comfort with administrative tasks and data accuracy.

Responsibilities

• Reservations & Guest Communication Support
• Manage incoming reservation emails and online booking inquiries
• Process bookings in the PMS following property procedures
• Send booking confirmations and pre-arrival communications to guests
• Administration & Reporting
• Complete daily reports and internal checklists
• Assist with Night Audit preparation (as applicable)
• Ensure guest profiles and reservation data are accurate
• Virtual Reception Duties
• Respond to guest queries via email or other platforms
• Support follow-up on guest reviews or feedback
• Handle overflow calls and transfers as needed
• Financial Admin
• Assist in reconciling daily takings and financial transactions
• Support invoicing or preparing statements for corporate clients

Skills

Customer service

Remote work experience

Communication

Discretion

Tools

PMS software

Job description

MicroSourcing in Metro Manila is hiring a Remote Front Office Assistant to support the hotel front office remotely. You will help with reservations, guest communications, and daily administrative tasks to enable on-site staff to focus on guest-facing activities.

The role covers managing emails, bookings in the PMS, confirmations, reporting, and night-audit prep as applicable, with a focus on reliability, discretion, and proactive remote collaboration.