Remote Fintech Operations Specialist - Payments Issue Resolver

Persona; Philippines; Remote; PHP 1.200.000 - 2.100.000; Vollzeit

Benefits dieser Stelle

Get paid in your currency of choice

Full benefits

Remote work from Philippines

Growth opportunities

Fast-paced environment

Zusammenfassung

Persona is hiring a hands-on Technical Operations Specialist to own first-line investigation and troubleshooting across a fintech company's production banking and payments infrastructure. The role focuses on operational issues over coding, requiring comfort with logs, APIs, and end-to-end transaction tracing.

Ideal candidates have fintech/payments operations experience and can resolve issues with minimal CTO involvement.

Qualifikationen

• 3+ years in technical operations, payments operations, or fintech support.
• Direct fintech/payments infrastructure experience including money movement, settlement, and reconciliation.
• Comfort reading logs, tracing API requests, and debugging systems.

Aufgaben

• Act as first line of investigation for banking and payment systems issues.
• Troubleshoot money movement (ACH, wires, cards, RTP/FedNow).
• Investigate API issues including payloads, error codes, and retries.
• Read production logs and traces to isolate root causes.
• Identify where problems occur and determine escalation paths.
• Own production troubleshooting that would otherwise fall to CTO.
• Collaborate with engineering, product, ops, and banking partners to resolve issues quickly.
• Document recurring patterns, root causes, and runbooks.

Kenntnisse

Technical operations

Fintech payments

REST APIs

SQL queries

Log investigation

English fluency

Problem solving

Tools

Postman

cURL

SQL

Datadog

Sentry

New Relic

Splunk

Grafana

CloudWatch

Jira

PagerDuty

Zendesk

Jobbeschreibung

Persona is hiring a hands-on Technical Operations Specialist to own first-line investigation and troubleshooting across a fintech company's production banking and payments infrastructure. The role focuses on operational issues over coding, requiring comfort with logs, APIs, and end-to-end transaction tracing.

Ideal candidates have fintech/payments operations experience and can resolve issues with minimal CTO involvement.