Payment Lifecycle Manager

Testing Site - JPMC; Metro Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Testing Site - JPMC is seeking a Payment Lifecycle Associate I to support new digital payment products from inception through scalable operations. You will act as the central operations contact for client escalations, exception processing, and pilot pilots post-launch, ensuring robust controls and timely issue remediation.

The role requires 8+ years of Payments Operations experience, extensive SWIFT knowledge, and cross-functional collaboration with Product, Project Management and IT teams.

Qualifications

• 8+ years of Payments Operations experience focusing on reconciliation and repair.
• Extensive SWIFT messages and Payments Operations background.
• Experience with global projects and stakeholder management.
• Collaboration with Product Management, Project Managers and IT teams.
• Strong analytical, mathematical, and problem-solving skills.
• Excellent communication, both written and verbal.
• Proficient in Excel and large data analysis.
• Data-driven with the ability to present insights to senior management.
• Ability to influence cross-organizationally and drive change.
• Willingness to support 24x7 operations, including weekends.

Responsibilities

• Identify project stakeholders and define customer needs for operations solutions.
• Create process models, specifications, diagrams and data flows.
• Analyze requirements to define impact, outcomes, and metrics.
• Perform day-to-day operations to monitor performance via KPIs and controls.
• Own end-to-end operations for products in scope, including issue management and escalations.
• Coordinate with Client Service for proper client experience and hand-offs.
• Scale operating model for new product growth with multiple stakeholders.
• Onboard new activities ensuring operational readiness for go-live.
• Develop SME knowledge of new products and processes for change management.
• Maintain strong controls with internal functions and policy compliance.
• Manage shift and leave trackers; lead the team to high-quality output.

Skills

Payments Operations

Reconciliation and Repair

SWIFT messages

Global projects

Stakeholder management

Product Management collaboration

IT collaboration

Analytical skills

Excel data analysis

Data-driven

Communication skills

Windows Office

Problem solving

Shift flexibility

Job description

Alternative Payments POD Operations team is part of Commercial and Investment Banking Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

As a Payment Lifecycle Associate I within the Payments team, you will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This unit will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch.

Job responsibilities

• Identify project stakeholders and establish customer needs to incorporate functionality into or alternative Operations ownership solutions.

• Create process models, specifications, diagrams and flows.

• Identifies and establishes parameters of requirements analysis on each project to define impact, outcome criteria, and metrics.

• Execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls

• Handle end-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation

• Maintain close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations

• Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base

• Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live

• Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs

• Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes

• Maintain shift and leave tracker for the team. Lead team to ensure high level of quality with zero error

Required qualifications, skills and capabilities

• 8+ years of experience of Payments Operations (specifically Reconciliation and Repair) dealing with operational process, controls, and problem solving.

• Extensive background to SWIFT messages and Payments Operations (Reconciliation and Repair) are required to effectively execute the expectations of the role .

• Requires experience on working on global projects, stakeholder management, and collaboration.

• Requires heavy interaction with Product Management, Project Managers and IT teams.

• Excellent analytical, mathematical, and problem-solving skills.

• Strong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to management.

• Strong understanding of Windows office system and ability to do excel analysis with large amounts of data.

• Data-driven who can synthesize key insights, utilize data points to communicate with senior management in an effective way.

• Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes.

• Demonstrated success in manage fast changes and adapt to new business initiatives. Business acumen and commercial market awareness.

• Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone; flexible for any shift (Between EMEA & US hours) which involves weekend working and rotational shifts; Position is fully onsite.