Technical Engineer — Fintech Software Support & AI Troubleshooting

Finastra; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid working

Medical insurance

Paid time off

Job summary

Finastra is seeking a Technical Engineer to bridge our Universal Banking customer support with engineering. You will troubleshoot complex issues, replicate scenarios, and provide timely solutions while working with cross-functional teams.

The role emphasizes customer-focused technical support, issue investigation, and documentation. Ideal candidates have a Computer Science/IT background, 2+ years in technical support, and proficiency in C++/Java with SQL or C#.

Qualifications

• Experience with C++ or Java is required.
• Working knowledge of SQL and/or C# is preferred.
• Excellent written and verbal communication in English.

Responsibilities

• Respond to customer requests, whether they are reported issues, questions, or assistance requests, helping them to be able to utilize the product properly as per their needs.
• Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments.
• Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams.
• Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality.
• Participate in client meetings, WebEx sessions, to ensure proper communication with the customers and/or to speed up the investigation of the issue reported.
• Provide temporary bug fixes to clients when needed.
• Validate defects thoroughly by ensuring that the described scenarios are fixed.
• Build and provide simple scripts with the assistance of senior colleagues when necessary.

Skills

C++

Java

SQL

C#

Education

Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, Electronics and Communications Engineering

Job description

Finastra is seeking a Technical Engineer to bridge our Universal Banking customer support with engineering. You will troubleshoot complex issues, replicate scenarios, and provide timely solutions while working with cross-functional teams.

The role emphasizes customer-focused technical support, issue investigation, and documentation. Ideal candidates have a Computer Science/IT background, 2+ years in technical support, and proficiency in C++/Java with SQL or C#.