Senior Technical Support Engineer - Fintech Payments

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid working

Health insurance

Retirement plans

Volunteer time off

Inclusion programs

Career development

Recognition program

Job summary

Finastra is seeking a product specialist with strong technical customer support experience in payments. You will handle issues, perform root-cause analyses, and guide junior colleagues while ensuring client satisfaction and product quality across global accounts.

The role involves collaborating with client teams, performing remote troubleshooting, and contributing to knowledge base content. Excellent English communication is essential.

Qualifications

• University degree in CS, Maths, Business IT or related field.
• 5+ years of technical customer support in fintech/payments.
• Knowledge/experience with Finastra Payment Manager (FPM).
• Experience with Clearing & Settlement mechanisms (SWIFT/SEPA/TIPS/UKFPS/BACS).
• Knowledge/experience in Java programming (preferred) and SQL.
• Excellent written and verbal English communication.

Responsibilities

• Respond to customer requests to enable proper product use.
• Understand issues and replicate scenarios in Finastra environments.
• Perform technical investigations with root-cause analysis and provide solutions.
• Update clients on progress and coordinate with stakeholder teams.
• Participate in client meetings and remote troubleshooting as needed.
• Validate issues with logs, DB dumps and reproduction steps before defects.
• Contribute to knowledge base and client documentation.
• Ensure incidents are tracked to closure within SLA.
• Embed AI into project delivery to improve productivity and decision quality.

Skills

Technical customer support

Fintech payments

Java programming

SQL

Analytical thinking

English communication

Education

University degree in Computer Science, Mathematics, Business IT or related major

Tools

Finastra Payment Manager (FPM)

SWIFT

SEPA

TIPS

UKFPS

BACS

Job description

Finastra is seeking a product specialist with strong technical customer support experience in payments. You will handle issues, perform root-cause analyses, and guide junior colleagues while ensuring client satisfaction and product quality across global accounts.

The role involves collaborating with client teams, performing remote troubleshooting, and contributing to knowledge base content. Excellent English communication is essential.