Payment Lifecycle Analyst

JP Morgan Chase; Manila; On-site; PHP 446,000 - 893,000; Full time

Job summary

JP Morgan Chase in Manila is seeking a Payment Lifecycle Analyst to support Payments Operations. You will analyze exceptions, improve processes, and help ensure accurate and timely movement of funds across payment workflows.

You will collaborate with partners to resolve non-routine issues, identify root causes, and apply data-driven insights and risk awareness to deliver consistent operational outcomes.

Qualifications

• Advanced knowledge of payment processing operations and end-to-end lifecycle controls.
• Understanding of systems architecture concepts and automation to boost efficiency.
• Proficiency in data analysis and translating findings into actionable insights.
• Strong written and verbal communication for cross-team collaboration.
• Awareness of cybersecurity and anti-fraud practices in operations.
• Experience applying continuous improvement methods to reduce risk and improve quality.

Responsibilities

• Investigate payment exceptions, identify root causes, and apply procedures to resolve timely.
• Analyze data to support accurate processing and settlement across payment workflows.
• Document processes, requirements, and performance measures for continuous improvement.
• Collaborate with stakeholders to support process optimization initiatives, including automation.
• Apply operational risk awareness and anti-fraud practices aligned to responsibilities.
• Coach teammates and act as escalation point when needed.

Skills

Payment processing knowledge

Systems architecture concepts

Data analysis

Communication skills

Cybersecurity & anti-fraud

Continuous improvement

Job description

Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

Job summary

As a Payment Lifecycle Analyst in Payments Operations, you will help ensure accurate and timely movement of funds by analyzing exceptions, improving processes, and strengthening controls. You will collaborate with partners to resolve non-routine issues, identify root causes, and support sustainable improvements across payment workflows. You will apply sound judgment, data-driven insights, and risk awareness to deliver consistent operational outcomes.

Job responsibilities

• Investigate payment exceptions, identify root causes, and apply established procedures to drive timely resolution.
• Perform research and data analysis to support accurate, on-time processing and settlement across payment workflows.
• Document processes, requirements, and performance measures to support continuous improvement and measurable outcomes.
• Partner with stakeholders to support process optimization initiatives, including automation opportunities where appropriate.
• Apply operational risk awareness, cybersecurity controls, and anti-fraud practices aligned to role responsibilities and applicable procedures.
• Coach and support teammates by sharing knowledge, reinforcing service standards, and serving as an escalation point as needed.

Required qualifications, capabilities and skills

• Advanced knowledge of payment processing operations, including end-to-end lifecycle activities and operational controls.
• Working knowledge of systems architecture concepts and automation approaches used to improve operational efficiency.
• Proficiency in data analysis and the ability to translate findings into clear insights for operational decision-making.
• Strong written and verbal communication skills, with the ability to collaborate effectively with stakeholders across teams.
• Understanding of cybersecurity and anti-fraud principles applicable to operations, including attention to data handling and control adherence.
• Experience applying continuous improvement methods to identify issues, reduce risk, and improve quality (years of experience: TBD if required).

Preferred qualifications, capabilities and skills

• Knowledge of ISO 20022 and/or SWIFT message formats and related processing.
• Experience supporting payments, cash, or treasury operations, including exception management and operational controls.
• Understanding of accounting and money movement concepts within global payments environments.