Remote Technical Support Engineer - Payments Platform

Full Scale; Philippines; Remote; PHP 540,000 - 900,000; Full time

Benefits offered by this job

Health coverage from Day 1

Remote work from anywhere in the PH

Day 1 benefits

Job summary

Full Scale is a fully remote-first company in the Philippines, seeking a Technical Support Engineer to deliver high-quality support for a payment processing platform. You will troubleshoot payment issues, document outcomes, and collaborate with Engineering, Product, and Operations to drive improvements.

The role emphasizes customer-centric service, strong communication, and the ability to thrive in a fast-paced environment while maintaining SLAs and contributing to knowledge resources.

Qualifications

• This role requires strong interpersonal skills and a proactive, customer-first mindset.
• Excellent written and verbal communication abilities are essential.
• Ability to work in a fast-paced, high-volume support environment.
• Degree in relevant technologies or comparable experience is preferred.

Responsibilities

• Provide technical support and service to customers using the payment platform.
• Investigate, troubleshoot, and resolve payment issues including transactions, refunds, chargebacks, and billing discrepancies.
• Document all findings clearly and maintain detailed records in ticketing software.
• Collaborate with Engineering, Product, and Operations to resolve issues and improve processes.
• Escalate complex issues with thorough documentation for faster resolution.
• Contribute to internal knowledge base and customer-facing docs.

Skills

Strong interpersonal skills

Excellent written & verbal comms

Customer-centric mindset

Time management

Proactive/self-starting

Troubleshooting

Payment platform knowledge

Education

Degree in relevant technologies

Tools

Ticketing software

Job description

Full Scale is a fully remote-first company in the Philippines, seeking a Technical Support Engineer to deliver high-quality support for a payment processing platform. You will troubleshoot payment issues, document outcomes, and collaborate with Engineering, Product, and Operations to drive improvements.

The role emphasizes customer-centric service, strong communication, and the ability to thrive in a fast-paced environment while maintaining SLAs and contributing to knowledge resources.