Customer Service Associate — Remote Work & Growth Path

StaffSmart Outsourcing; San Fernando; On-site; PHP 140,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Training programme

Flexible working

Career progression

Health benefits

Inclusive culture

Mentorship

Job summary

StaffSmart Outsourcing is seeking a Customer Service Associate in Pampanga for a full-time role with a shifting schedule and onsite setup. You will be the first point of contact for customers, handling inquiries, processing account requests, and resolving issues with patience and empathy.

Ideal candidates have strong communication, multitasking, and problem-solving skills, plus reliable internet and a home-friendly working environment.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities with ability to think clearly under pressure.
• Able to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems, email, and MS Office applications.

Responsibilities

• Respond to customer inquiries via phone in a timely and professional manner.
• Process customer account requests, including account opening, updates, and maintenance tasks.
• Resolve customer issues with patience, empathy, and efficiency; escalate where needed.
• Maintain accurate records of all customer interactions and transactions in the system.
• Provide customers with clear information about products, services, and account features.
• Follow company policies, procedures, and quality standards consistently.
• Identify opportunities to improve customer experience and suggest improvements to management.
• Collaborate with team members and other departments to support business objectives.

Skills

Communication skills

Problem-solving

Multitasking

Microsoft Office

Reliable internet

Education

High school diploma

Tools

Microsoft Office

Job description

StaffSmart Outsourcing is seeking a Customer Service Associate in Pampanga for a full-time role with a shifting schedule and onsite setup. You will be the first point of contact for customers, handling inquiries, processing account requests, and resolving issues with patience and empathy.

Ideal candidates have strong communication, multitasking, and problem-solving skills, plus reliable internet and a home-friendly working environment.