Remote Customer Service Associate - Flexible Shifts

StaffSmart Outsourcing; Mabalacat; On-site; PHP 201,000 - 312,000; Full time

Job summary

StaffSmart Outsourcing in Pampanga is seeking a Customer Service Associate to join our growing team. This full-time role is based in a virtual hiring process with a shifting schedule and on-site working setup, and you will be the first point of contact for customers, handling inquiries and resolving issues.

You will maintain accurate records, explain products and services, and collaborate with colleagues to deliver excellent service while supporting business objectives.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and critical thinking.
• Patience, empathy and commitment to service.
• Ability to multitask in a fast-paced environment.
• Proficient with computer systems, email and MS Office.
• Willingness to work flexible shifts, including weekends/public holidays.

Responsibilities

• Respond to customer inquiries via phone in a timely and professional manner.
• Process account requests including opening, updates, and general maintenance tasks.
• Resolve customer issues and escalate complex matters when needed.
• Maintain accurate records of all customer interactions and transactions.
• Provide customers with clear information about products, services, and account features.
• Collaborate with team and other departments to support business objectives.

Skills

Communication skills

Problem-solving abilities

Multitasking

Empathy & patience

Independent work

Team collaboration

Customer service mindset

Time management

Education

High school diploma

Tools

Microsoft Office

Email

Computer systems

Job description

StaffSmart Outsourcing in Pampanga is seeking a Customer Service Associate to join our growing team. This full-time role is based in a virtual hiring process with a shifting schedule and on-site working setup, and you will be the first point of contact for customers, handling inquiries and resolving issues.

You will maintain accurate records, explain products and services, and collaborate with colleagues to deliver excellent service while supporting business objectives.