Remote Customer Service Associate | Flexible Shifts

StaffSmart Outsourcing; Angeles; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Training programme

Flexible working arrangements

Career progression

Health and wellness benefits

Mentorship and coaching

Resource access

Job summary

StaffSmart Outsourcing is seeking a Customer Service Associate to join our Pampanga-based team. This full-time role offers a virtual hiring process with an onsite working setup and a shifting schedule.

You will be the first point of contact, handling inquiries, processing account requests, and resolving issues with empathy and accuracy. Ideal candidates have a high school diploma, excellent communication skills, and the ability to multitask.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication with diverse customers.
• Strong problem-solving and critical-thinking abilities.
• Patience, empathy and commitment to customer service excellence.
• Ability to multitask and manage time in a fast-paced environment.
• Reliable internet and a suitable home working environment.
• Willingness to work flexible shifts, including weekends and holidays.

Responsibilities

• Respond to customer inquiries via phone in a timely, professional manner.
• Process account requests such as openings, updates and maintenance.
• Resolve issues and complaints, escalating when necessary.
• Maintain accurate records of interactions and transactions in the system.
• Provide clear information about products, services, and account features.
• Follow company policies and quality standards consistently.
• Identify opportunities to improve customer experience and suggest improvements.
• Collaborate with team members and other departments to support objectives.

Skills

Customer service

Communication

Problem solving

Multitasking

Time management

Empathy

Team collaboration

Independent work

Education

High school diploma

Tools

Microsoft Office

Job description

StaffSmart Outsourcing is seeking a Customer Service Associate to join our Pampanga-based team. This full-time role offers a virtual hiring process with an onsite working setup and a shifting schedule.

You will be the first point of contact, handling inquiries, processing account requests, and resolving issues with empathy and accuracy. Ideal candidates have a high school diploma, excellent communication skills, and the ability to multitask.