Remote Customer Experience Lead

Recruitify_HR; Philippines; On-site; PHP 335,000 - 603,000; Full time

Job summary

Recruitify_HR is seeking a seasoned Customer Service Representative to deliver outstanding support remotely. You will engage customers via email and live chat, manage inquiries and issues, and keep precise records of interactions.

You will collaborate with teammates to improve service delivery and customer satisfaction, and help schedule appointments and follow-ups as required. Ideal candidates have 3–5 years in customer service, strong English, excellent communication, empathy, patience, and a

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 3–5 years of experience in customer service or related roles.
• Proficient in English, strong customer service skills, excellent scheduling abilities, and effective problem-solving skills.
• Strong communication skills, empathy, patience, and a positive attitude.

Responsibilities

• Provide exceptional customer service through various online channels, including email and live chat.
• Handle customer inquiries, complaints, and support requests effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in scheduling appointments and follow-ups as required.

Skills

English

Customer service

Scheduling

Problem solving

Education

Bachelor's degree

Job description

Recruitify_HR is seeking a seasoned Customer Service Representative to deliver outstanding support remotely. You will engage customers via email and live chat, manage inquiries and issues, and keep precise records of interactions.

You will collaborate with teammates to improve service delivery and customer satisfaction, and help schedule appointments and follow-ups as required. Ideal candidates have 3–5 years in customer service, strong English, excellent communication, empathy, patience, and a